Norwegian Cruise Line with new room service charge?

By ,   April 6, 2015 ,   Cruise Industry

A new charge is hard to miss mentioning. If you're ordering room service on board Norwegian Breakaway or Norwegian Getaway, you will notice it. NCL is testing an enhanced room service menu on its Breakaway-class ships which incurs a convenience charge of up to $7.95 per order. Orders by Haven and suite guests will not be charged.

A spokeswoman with Norwegian said the new menu offered an expanded selection for breakfast in addition to a wider options’ variety available 24 hours. No comment yet on whether the new charge would roll out to the rest of fleet.

The room service fee comes shortly after the Norwegian Cruise Line instated an automatic 18% gratuity on all entertainment and specialty dining.

Fees for room service are still unusual for a mainstream line. RCI Quantum of the Seas ship charges for hot menu items. At Regal Princess’ debut, a $3 service fee was instituted as a test but was revoked after passengers complained. 

Members on the cruise forums are voicing concerns over the new fees. For cruises that start in a few days, travelers feel they’d been lied to and not given a choice.

A $100 meal for two at chef Zakarian's Ocean Blue restaurant on the Breakaway adds $39 cover charges (per person) and 18% automatic gratuity. All of these quickly turn into the whopping total of $196. The mandatory gratuity and cover charge essentially equal the meal itself.