Norwegian Cruise Line (NCL) reversed its policy prohibiting cruisers from taking food from restaurants to cabins.
The decision came in response to negative feedback from Norwegian's guests, who were unhappy with the new concept which rolled out earlier this month when Norwegian asked travelers to refrain from taking food from the main buffet and other restaurants, to eat elsewhere, in order to keep NCL cruise ships clean.
When the new rules went public, some travelers speculated that the policy was an effort to force cruisers to pay the new $7.95 room service fee when they wanted to eat in cabins. According to President & Chief Operating Officer Andy Stuart, the reality was the timing had been coincidental and that had been more about the guest experience.
The decision to ban food had come after Norwegian Cruise Line Holdings President & CEO Frank Del Rio had sailed an NCL Norwegian ship with numerous dirty dishes in the hallways and passengers carrying full plates with food. After his trip, Del Rio and Stuart had decided to ask cruisers not to transport food.
After the surprising passionate response, the line has reverted to its previous policy and passengers can carry out food from all restaurants.