Royal Caribbean International (RCI) has partnered with the Internet service platform provider OS Wireless (Portland, Ore) that will allow the line to offer unlimited Internet access for a daily rate fleet-wide.
The provider runs guest computer access in hotel industry. OS Wireless has completed an installation of the platform on all 22 RCI ships, including the new Quantum of the Seas, by the end of 2014. The new system is called ElevenOS, and is used to manage all aspects of service including guest authentication, custom-branded portal pages, billing and advanced reporting.
Bill Martin, Royal Caribbean Cruises Ltd vice president and chief information officer, commented that ElevenOS provided them the power and flexibility they needed in order to revolutionize Internet communications at sea.
OS Wireless said ElevenOS enables RCI to offer tiered bandwidth options, so guests can choose the level of service which meets their budget and needs.
The most common Internet services’ cruise pricing plan is a per-minute usage fee, with discounts for pre-purchased minutes. Another plan counts service by data usage.
Nearly 2,000 ships, hotels and convention centers use ElevenOS worldwide to manage guest Internet access. About 60 venues are added each month, according to OS Wireless. Royal Caribbean International is the first cruise client of the provider.
ElevenOS has adapted some of the advanced functionality for Royal Caribbean’s special requirements, including extensive integration with loyalty systems and property management, customized portal pages in multiple languages, as well as dynamic time zones to support time changes on board.
Additionally, Allure of the Seas, Oasis of the Seas and Quantum of the Seas are equipped with satellite technology to increase connection speeds. Anthem of the Seas, the line’s 2nd ship in the Quantum class, is launching in April with the same satellite capability and ElevenOS platform.
ElevenOS platform allows RCI to deliver more reliable and faster Internet connection across multiple guest devices on board. As a result, the company is the first in cruise industry to offer guests the option of purchasing unlimited Internet based on a per-day rate.
Royal Caribbean said Internet day-rate pricing would vary by ship but was expected to be in the $10-$15 range.