For a number of months, Carnival Cruis Line has been testing a pilot program allowing passengers to customize cabin service experience on four ships of the line.
Currently available on Carnival Dream, Carnival Ecstasy, Carnival Pride and Carnival Spirit, the program allows cruisers to choose to have their cabins serviced in the morning for a "refresher," at night for turndown service or both.
Additionally, passengers can choose from a list of available amenities, including bathrobes, as well as extra pillows, hangers and blankets. They are also able to specify how often they would like their linens to be changed during the course of each sailing.
"The new approach relies heavily on personal interaction between guests and their stateroom steward," says Carnival representative Vance Gulliksen, noting that stewards present cruisers with their options on embarkation day.
Passengers can also select their preferences by using the "menu of services" card left in each stateroom. If passengers make no selections, Gulliksen says stewards automatically default to servicing rooms twice a day, as is standard on the rest of the ships in Carnival's fleet.
Typically, cruise passengers have their cabins serviced twice a day, often with a towel animal left on the bed during the evening turndown. Although passengers have always been able to set preferences with their stewards, this is the first time that a cruise line has drawn up a way for people to make a choice.