The new customer service and cruise ship safety guarantee for passengers is called CRUISE PASSENGER BILL OF RIGHTS, which was approved by industry's trade association on the 22nd of May, 2013.
All members of CLIA (Cruise Lines International Association), agreed to Cruise Passenger Bill of Rights provisions, which are immediately effective for U.S. passengers purchasing voyages on CLIA member lines in North America, regardless of itinerary. Although the provisions of Cruise Passenger Bill of Rights (including the requirement that cruise employees must be trained in emergency), have been practices in cruise industry for years, this list makes the obligations of cruise lines clear to passengers.
CLIA announced that the Board of Directors approved adoption of Cruise Passenger Bill of Rights, which details the commitment of CLIA members to the comfort, care, and safety of passengers in some important areas. North American cruise lines, members of CLIA, immediately verified in writing they have adopted Cruise Passenger Bill of Rights - a condition of membership. CLIA submitted the Cruise Passenger Bill of Rights to IMO (International Maritime Organization), with request for formal global recognition, as well as applicability under IMO authority over international maritime industry. CLIA and the member cruise lines actively communicate the Cruise Passenger Bill of Rights to cruise line passengers and the public. CLIA and the member lines posted the Cruise Passenger Bill of Rights on respective websites, and materials (for communicating Cruise Passenger Bill of Rights to prospective and current customers who look for booking a cruise), have been provided by CLIA to nearly 14,000 travel agents.
Cruise Passenger Bill of Rights and CLIA
- CLIA - Cruise Lines International Association, is the largest in the world cruise industry association, which representation is in Europe, Asia, Australasia, North and South America.
- CLIA represents travel agents' and cruise lines' interests before legislative and regulatory policy makers.
- CLIA is engaged in research, marketing communications, and travel agent training to promote the desirability of cruises with a huge number of travel agent members.
- CLIA Executive Partner and Associate Member program includes leading providers of services and supplies that help lines provide environmentally-friendly and safe vacation experience for a huge number of guests each year.
For information about CLIA and the member travel agencies and cruise lines - www.Cruising.org
Following is the link to Cruise Passenger Bill of Rights text, adopted by CLIA members unanimously. CRUISE INDUSTRY PASSENGER BILL OF RIGHTS In addition to the adopting of Cruise Passenger Bill of Rights, industry's other proactive initiatives focused on passenger comfort, care and safety:
- Establishment in 2012 of Operational Safety Review, which resulted in adoption of ten safety-related policies, submitted to IMO;
- Launch in March 2013 of Preparedness Risk Assessment in order to address and review excess associated to power systems which provide essential services in main power loss' events;
- Successful completion in April 2013 of emergency multi-day drill involving authorities from Bahamian and U.S. governments, led by U.S. Coast Guard.
The Cruise Passenger Bill of Rights codifies longstanding CLIA members practices. It goes beyond to further inform passengers of cruise industry’s commitment to guests' comfort and care. By adopting formally industry practices into the Cruise Passenger Bill of Rights, CLIA demonstrated further consistent practices across its members. Cruise industry has shown commitment to continue delivering highest standards in all cruise operations' areas. The latest industry mechanical failures and high-profile accidents left potential cruise lines' guests wary of taking a voyage. Will Cruise Passenger Bill of Rights work? Only the future will tell.