Totally Disappointed!!!!!!!

by nklo88
1 Review written
Spectrum Of The Seas Spectrum Of The Seas
7 days, round-trip Japan & Philippines
Departure date: 22 Dec 2019
Spa & Fitness
Staff and Crew
Shore Excursions / Tours
Value for Money

We have taken quite a few cruises - Princess for the Scandinavian cruise, Carnival for the Alaskan cruise, etc and this is by far the worst cruise we have taken. And it was a pity because Spectrum is probably the best equipped ship we have sailed with (hardware is very very good - lots of facilities, large rooms, etc.) BUT the software is horrible to say the least. 1) the wait for first dinner was totally unacceptable - it appeared someone miscalculated the crowd? How could that happen for a professional organization when you have the number of confirmed passengers on the cruise days ahead??? 2) The Best of Okinawa excursion was a mis-selling. You did not know the main building of Shuri Castle was burned down a few months ago? Yet, your people sold it as a visit to the old palace??? And the tour guide you hire rushed us through the itinerary so we could have lunch at about 3PM? This is the way a professional is supposed to plan a trip??? 3) The 6-hour Vigan City Highlight took around 1.5 hours to get to the town and back leaving us around 4.5 hours. And of the 4.5 hours, the tour guide left us shopping at a cobblestone street for 1.5 hours with all the shop pretty much selling the same merchandise and if you add 1 hour lunch time (where a disappointing lunch was provided), we really did not do much for the USD119/pax we paid!!! 4) The Subic Bay & Ocean Adventure Combo Tour was probably the worst mis-selling I have ever seen so far in my life. For a 5-hour excursion, we arrived at 10:29am and we only managed to get through the gate at 11:10 (wasting 40/300 = 13% of our time standing in line to try and get in) to watch the 11:30 Dolphin show followed by the 12:30 Sea Lion Show followed by 1:10pm "Runner up to Philippines have talent" Acrobat Show. We paid USD119/pax for something costing USD16/pax with no lunch time planned - we had to grab a hot dog ourselves during the Acrobat Show). We left for the "just as US Navy Seals and Special Forces Units, you'll learn how to mountaineer, identify wildlife, find portable water sources and build a fire using only dried bamboo" to watch the building fire bit only!!!!! The organizer may blamed it on the rain that day but the reality was, there was no time allocated for anything else except to watch the building fire bit! Again, we paid USD119/pax essentially for a Dolphin show, a Sea Lion show, an so-so Acrobat show and to witness how to start a fire using dry bamboo!!! 5) And the attitude of the employees on board the Spectrum was just incredible - with the exception of some of the employees during dinner on main dinning room on Deck 4, the rest of the employees seemed to have forgotten they were in the service industry??? Their attitude towards their passengers leave much room for improvement!!! This is the first time we have taken a cruise onboard a Royal Caribbean and I find it very strange that a brand name like Royal Caribbean allowed such poor standard to exist amongst your fleet. Totally disappointed!!!!!!!!

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