Watch self closing doors

by Traveloh
1 Review written
Disney Magic Disney Magic
7 days, round-trip Disney Vacation Club Cruise
Departure date: 05 Oct 2019
Spa & Fitness
Staff and Crew
Shore Excursions / Tours
Value for Money

Beware faulty self closing doors on DCl Magic Oct 2018 cruise. Heavy outside Electric doors from deck 4 aft to inside malfunctioned. This was witnessed by crew member PAO. Reported to DCL. I was told to go to medical which was closed. Returned to medical was given several types of anti inflammatory and ice packs. Despite DCl asking me to go to medical center. DCl refused to pay for DR. I WAS told to pay and file w my insurance. We felt it was a bruise/contusion and nothing else dr could do. Trip over in 2 days. Nothing seemed life threatening. Btw no one asked how I was feeling. Once returned home went to my dr who diagnosed contusion. I file report w DCl risk management and kept them appraised every few months. I was in a lot of discomfort but expected this to pass in few months. I’m also very physically active which I had to stop. When pain decreased I began work out. That’s when I experienced even more pain. I went back to dr and notified DCL. I was never told I should file suit. I had no intention of suing anyone. I just wanted to get better and wrongly assumed DCl knew this. I thought once I finished w all treatments or if wasn’t better then I would submit all bills. Dumb. Don’t ever wait to submit bills or to contact attorneys to preserve your rights. I truly believed DCL was going to behave in good faith. WRONG. Once the 1 year mark passed the closed my file and refused to cover my bills. AON their optional insurer which I paid extra for also is refusing saying. “ I didn’t seek medical. Not True. I did seek medical. Hopefully nothing happens to you but don’t trust Disney to care. I still waiting for copy of incident and on board medical report. DCL refuses to release. I will say my balcony cabin was very large and comfy. It had a separate shower. Which was great since I could not leave the ship. No excursions for me

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