Brilliant Lady accidents and incidents

CruiseMapper's Brilliant Lady cruise ship accidents, incidents and law news reports relate to a 2860-passenger vessel owned by Virgin Voyages. Our Brilliant Lady accidents page contains reports made by using official data from renown online news media sources, US Coast Guard and Wikipedia.

Here are also reported latest updates on cruise law news related to ashore and shipboard crimes still investigated by the police. Among those could be arrests, filed lawsuits against the shipowner / cruise line company, charges and fines, grievances, settled / withdrawn legal actions, lost cases, virus outbreaks, etc.

2023 - delayed launch/delivery (3x canceled cruises)

07 September 2023Structural and Technical Issues

On September 7, 2023, Virgin Voyages announced the delayed launch of Brilliant Lady, which resulted in the cancellation of three voyages. The cancellations also affected the Maiden Voyage (Dec 24, 2023) which was postponed to January 13, 2024.

Addressing the issue, the cruise company stated "Despite careful planning, Virgin Voyages is facing unexpected construction, supply chain and staffing challenges that have delayed the introduction into service of its new ship, Brilliant Lady. Virgin Voyages is evaluating new possible launch dates when it is able to deliver the standard the brand’s sailors [passengers] have come to expect”.

Next are listed the three canceled itineraries.

(2023 Dec 24) 5-day Christmas Cruise (relocation from Miami to San Juan), from US$2330 pp)

Date / Time	Port
24 Dec 18:00	Departing from Miami, Florida
26 Dec 10:00 - 19:00	Puerto Plata, Dominicana
28 Dec 08:00 - 18:00	Frederiksted, St Croix Island USVI
29 Dec 06:30	Arriving in San Juan, Puerto Rico

(2023 Dec 30) 7-day New Year Cruise ("Brilliant Lady San Juan MerMaiden"), from US$3850 pp

Date / Time	Port
30 Dec 20:30	Departing from San Juan, Puerto Rico
31 Dec 08:00 - 17:00	Road Town, Tortola Island BVI
01 Jan 10:00 - 18:00	Pointe-a-Pitre, Grande-Terre Island Guadeloupe
02 Jan 09:00 - 18:00	Bridgetown, Barbados
03 Jan 08:00 - 19:00	Castries, St Lucia Island
04 Jan 08:00 - 22:00	St Johns, Antigua
06 Jan 06:30	Arriving in San Juan, Puerto Rico

(2024 Jan 6) 7-day "Sunsets in the Lesser Antilles" (from US$2520 pp)

Date / Time	Port
06 Jan 20:30	Departing from San Juan, Puerto Rico
08 Jan 09:00 - 23:59	Oranjestad, Aruba
09 Jan 09:00 - 19:00	Willemstad, Curacao
11 Jan 09:00 - 19:00	Fort-de-France, Martinique
12 Jan 08:00 - 17:00	Port Zante-Basseterre St Kitts
13 Jan 06:30	Arriving in San Juan, Puerto Rico

Shane Riley (Virgin Voyages' VP of UK and International Sales) expressed regret for the delay and reassured customers that they would enjoy the upcoming itineraries.

As compensation, all affected bookings were fully refunded (paid back to the original form of payment). With rebooking, customers received the same cabin category and US$300 discount (off the cruise fare) plus US$1000 in OBC/onboard credit per stateroom.

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