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Royal Caribbean Expands Facial Recognition Program

By ,   April 18, 2019 ,   Cruise Industry

Following a successful trial of facial recognition the moment passengers disembark from their cruise vacation, Royal Caribbean is expanding the program at a number of cruise ports. The program makes getting off the ship easier and faster.

The pilot program between the global leader in Augmented Identity, IDEMIA, and Royal Caribbean Cruises took place at PortMiami and Cape Liberty Cruise Port. This program uses MFace high-speed 3D capture technology in order to speed up the debarkation process. It is currently moving into commercial production at the ports.

IDEMIA’s facial recognition technology enabled the Royal Caribbean guest debarkation process to be both more efficient and secure. The use of IDEMIA’s MFACE technology played a key role in enhancing the guest experience via completing the process faster than the manual verification method which was previously used.

Royal Caribbean Facial Recognition Program

The MFace technology by IDEMIA streamlined the process through comparing the facial identities of individuals who are disembarking with the identities of ticketed cruise passengers who boarded the vessel at the start of a voyage, matching against images in the U.S. Customs and Border Protection’s (CBP) Traveler Verification Service (TVS).

To ensure that cruise passenger privacy is maintained, no images are stored by Royal Caribbean, IDEMIA, or CBP after the sailing is completed.