Amera accidents and incidents

Amera cruise ship

Former names
MS Prinsendam (Holland America), Seabourn Sun, Royal Viking Sun (Cunard)

Length (LOA)
205 m / 673 ft

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CruiseMapper's Amera cruise ship accidents, incidents and law news reports relate to a 835-passenger vessel owned by Phoenix Reisen. Our Amera accidents page contains reports made by using official data from renown online news media sources, US Coast Guard and Wikipedia.

Here are also reported latest updates on cruise law news related to ashore and shipboard crimes still investigated by the police. Among those could be arrests, filed lawsuits against the shipowner / cruise line company, charges and fines, grievances, settled / withdrawn legal actions, lost cases, virus outbreaks, etc.

  • fire - 1980
  • ship listing - 2010 (hull and interior damages during G12 level storm in the Atlantic Ocean)
  • poor ship condition - 2007
  • low level of service and amenities - 2012
  • Norovirus - 2007
  • Coronavirus - 2021 (12 crew)
  • injuries/crimes - 2007

The vessel was previously named and owned by the following companies - Royal Viking Sun (1988-1999, by Royal Viking Line, and by Cunard Line), Seabourn Sun (1999–2002, by Seabourn Cruises) and MS Prinsendam (2002-2019, by Holland America Line).

January 2024Structural and Technical Issues

Due to delays of Amera's drydocking for repairs, Phoenix Reisen chartered Celestyal Journey to start Amera's World Voyage 2024 from Genoa.

The charter was due to a delay in Amera's drydock refurbishment in Poland (Gdansk). On December 1st (2023), Celestyal Journey departed from Hamburg on Amera's 143-night World Cruise.

Initially, the charter was only for the first segment of the World Voyage (25-day itinerary from Hamburg to Cape Town).

However, as Amera's drydock was further delayed, Celestyal Journey's charter was expanded to the World Voyage's second segment (18-day from Cape Town to Victoria/Mahe Island Seychelles) and third segment (23-day Victoria/Mahe to Benoa Bali Indonesia).

The next table shows Amera's 143-day "Wolrd Voyage 2024" itinerary.

Date / TimePort
(Celestyal Journey) 21 Dec 20:00Departing from Genoa-Milan, Italy
25 Dec 12:00 - 18:00Lisbon, Portugal
27 Dec 13:00 - 21:00Santa Cruz de Tenerife, Canary Islands Spain
30 Dec 07:00 - 20:00Dakar, Senegal
31 Dec 06:00 - 17:00Banjul, Gambia
05 Jan 14:00 - 06 Jan 18:00Jamestown, Saint Helena Island UK
10 Jan 07:00 - 11 Jan 19:00Walvis Bay, Namibia
12 Jan 13:00 - 21:00Luderitz, Namibia
14 Jan 08:00 - 16 Jan 23:00 (planned)Cape Town, South Africa
18 Jan 07:00 - 20:00Port Elizabeth/Gqeberha, South Africa
19 Jan 07:00 - 13:00East London, South Africa
20 Jan 08:00 - 23:00Durban, South Africa
21 Jan 07:00 - 20:00Richards Bay, South Africa
24 Jan 08:00 - 18:00Fort-Dauphin/Tolagnaro, Madagascar
26 Jan 08:00 - 18:00Saint-Denis, Reunion Island
27 Jan 08:00 - 28 Jan 18:00Port Louis, Mauritius Island
31 Jan 09:00 - 01 Feb 05:00Praslin Island Seychelles
01 Feb 08:00 - 03 Feb 23:00 (planned)Victoria, Mahe Island Seychelles
04 Feb 07:00 - 23:00La Digue Island Seychelles
05 Feb 07:00 - 13:00Praslin Island Seychelles
08 Feb 09:00 - 17:00Addu Atoll, Gan Island Maldives
09 Feb 13:00 - 22:00Male, Kaafu Atoll, Maldives
11 Feb 07:00 - 20:00Colombo, Sri Lanka
14 Feb 12:00 - 17:00Pulau Weh Island Indonesia, Sabang, Aceh
15 Feb 13:00 - 23:00Pulau Langkawi Island, Malaysia Kedah
16 Feb 07:00 - 17:00Pulau Penang Island, Georgetown, Malaysia Penang
17 Feb 08:00 - 18:00Klang-Kuala Lumpur, Malaysia Selangor
18 Feb 08:00 - 19 Feb 14:00Singapore
21 Feb 08:00 - 23:00Semarang, Java Indonesia
23 Feb 08:00 - 21:00Banyuwangi, Indonesia Java
(Amera) 24 Feb 07:00 - 26 Feb 17:00Benoa, Bali Indonesia
27 Feb 12:00 - 18:00Pulau Komodo Island, East Nusa Tenggara Indonesia
29 Feb 12:00 - 18:00Pulau Ambon Island Indonesia, Maluku
04 Mar 09:00 - 23:00Cairns, Queensland Australia
05 Mar 05:00 - 18:00Port Douglas, Queensland Australia
06 Mar 08:00 - 18:00Townsville, Queensland Australia
08 Mar 08:00 - 20:00Brisbane, Queensland Australia
10 Mar 07:00 - 23:00Newcastle, NSW Australia
11 Mar 08:00 - 12 Mar 20:00Sydney, NSW Australia
15 Mar 08:00 - 18:00Norfolk Island Australia
17 Mar 07:00 - 20:00Russell, Bay of Islands New Zealand
18 Mar 08:00 - 20 Mar 18:00Auckland, New Zealand
21 Mar 08:00 - 18:00Tauranga, New Zealand
25 Mar 07:00 - 18:00Rarotonga Island, Cook Islands NZ
27 Mar 08:00 - 18:00Bora Bora Island, Society Islands French Polynesia
28 Mar 08:00 - 18:00Huahine Island, Society Islands French Polynesia
29 Mar 07:00 - 17:00Moorea Island, Society Islands French Polynesia
29 Mar 19:00 - 30 Mar 17:00Papeete, Tahiti Island French Polynesia
31 Mar 09:00 - 15:00Fakarava Atoll, Tuamotus French Polynesia
03 Apr 08:00 - 12:00Pitcairn Island UK
06 Apr 09:00 - 20:00Easter Island Chile
12 Apr 08:00 - 14 Apr 12:00Callao-Lima, Peru
16 Apr 09:00 - 19:00Guayaquil, Ecuador
17 Apr 13:00 - 19:00Manta, Ecuador
19 Apr 09:00 - 23:00Panama City
21 Apr 07:00 - 18:00Puerto Limon, Costa Rica
23 Apr 08:00 - 14:00George Town Harbour, Grand Cayman Island
25 Apr 09:00 - 26 Apr 17:00Miami, Florida
29 Apr 09:00 - 30 Apr 17:00NYC, New York
02 May 12:00 - 18:00Halifax, Nova Scotia Canada
04 May 08:00 - 17:00St Johns, Newfoundland-Labrador Canada
09 May 10:00 - 18:00Cobh-Cork, Ireland
10 May 14:00 - 20:00St Peter Port, Guernsey Island UK
12 May 09:00Arriving in Bremerhaven, Bremen, Germany

The Celestyal Journey-Amera ship exchange was rescheduled for Feb 25th (taking place in Benoa) when Amera started the 23-day itinerary to Auckland NZ.

September 2022Other Incidents

To avoid Hurricane Fiona, three planned Canadian port calls were canceled as the ship was sheltered by/remained docked at Port St Johns (Newfoundland-Labrador) in September 23-25.

The canceled Canadian destinations were originally scheduled for Sept 22nd (St Anthony NL), Sept 23rd (Corner Brook NL) and Sept 26th (Sept-Iles QC). Also the visit to Saguenay (Quebec) was rescheduled for Sept 28th (instead of 27th).

The altered itinerary was the 38-day Transatlantic voyage ("Auf groser Fahrt nach Gronland und Kanada" itinerary Sept 12 - Oct 20/roundtrip from Bremerhaven, Germany) that visited destinations in Iceland (Heimaey Island, Reykjavik), Greenland (Qaqortoq), Canada (Saguenay, Quebec City, Montreal/overnight, Gaspe, Charlottetown/Prince Edward Island, Sydney NS), France's territory Saint Pierre and Miquelon, St Johns NL, Portugal's Azores (Horta/Faial Island, and Ponta Delgada/Sao Miguel Island) and Spain (La Coruna).

21 July 2021Cruise Illness / Virus Outbreaks

On July 21, 2021, Bremerhavener Gesundheitsamt (Bremerhaven's health department) announced that the number of COVID cases on MS Amera grew to 9. The agency also expressed fears that there were more infected among the crew as some test results were still pending.

Initially, the virus was found in 5 of the ~370 crew-staff, with the COVID-19 Delta variant confirmed in 2 cases. Due to the Delta variant, the outbreak was more dynamic. The cases were discovered during onboard testing. Of the 9 infected, 7 came to Germany by plane.

Phoenix Reisen commented that numerous crew were currently traveling from various countries to get on their ship. Each crew has to present a negative COVID test on-site, while another test is conducted onboard. Then the employees are quarantined for 3 days before being allowed to move freely on the vessel.

During the outbreak, the Amera cruise ship was docked at Port Bremerhaven, without passengers, and scheduled to restart operations on August 3.

Update; On July 26, the number of infected grew to 12. Phoenix Reisen announced a plan to disinfect the vessel and bring additional crew from the fleetmate Artania.

29 November 2012Other Incidents

(MS Prinsendam) On November 29, 2012, passengers complained about this voyage, which started with an ~5 hours late departure from Port Everglades (Lauderdale). During all this time, passengers were seated on uncomfortable wooden chairs in the cruise terminal's waiting hall and given no explanation as to the delayed embarkation.

Some deck areas were reported being not clean. Same issues were reported regarding cabin balconies. No explanation was given about the itinerary changes. Call port Kralendijk (Bonaire) was replaced with Oranjestad (Aruba). Several of the scheduled call port stay times were also changed.

17 December 2010Structural and Technical Issues

(MS Prinsendam) On December 17, 2010, one of the ship's lifeboats (number 7) malfunctioned (the motor winch failed). The boat was temporarily replaced with 4 additional davit liferafts (capacity 25 people each).

10 September 2010Ship Listing

(MS Prinsendam) On September 10, 2010, the ship suffered damages in a major storm with strong winds and huge waves in the Atlantic Ocean. At ~7 am, the weather worsened and the vessel started to list heavily for ~90 min.

Major interior damages were reported in the galley (kitchen) and the restaurants, with lots of expensive luxury-brand glassware and dishes being smashed up on the floor. The showroom suffered a broken window.

Later was officially announced the vessel was hit by a G12 level storm (in the hurricane categories). A total of 50+ windows were reported broken. The vessel also sustained a hull dent in its prow (forward-most part).

During the storm, the ship’s infirmary reported 48 passengers treated of minor injuries.

22 December 2007Structural and Technical Issues

(MS Prinsendam) On December 22, 2007, after emerging from a 3-weeks drydock, the cruise ship was apparently not ready for service.

  • First, it arrived ~12 hours late in homeport Port Everglades (Fort Lauderdale) due to mechanical problems.
  • When passengers embarked the vessel, they reported cabins lacking some of the standard furniture. Some public rooms were also devoid of furniture.
  • During the first 3 days of the voyage, decks 5 and 6’s hallways and passenger staterooms were flooded.
  • Since workers continued to paint in some parts of the ship, noxious fumes were also reported.
  • Also mentioned were an air-conditioning failure (dining room restaurant), plumbing issues, another flooded deck (on day 2).
  • The inoperational (empty) Lido pool was a huge setback as the first 3 days were at sea (no call ports visited).
  • Most parts of the ship were not cleaned from dust.
  • The level of service was also among the numerous complaints, resulting in long queues of unsatisfied passengers in front of the Reception Desk.
  • Holland America Line didn't compensate any of the affected passengers on the most unfortunate 16-day Eastern-Southern Caribbean cruise.
  • The vessel failed to pass both USCG inspections, conducted in December 2007 and January 2008.

December 2007Cruise Illness / Virus Outbreaks

(MS Prinsendam) In December 2007, although not an outbreak by the CDC standards (at least 3% infected), several passengers suffered from Norovirus symptoms (vomiting and diarrhoea) and were quarantined to their cabins. Numerous cases of respiratory ailments were also reported at the onboard infirmary. Many blamed the ship’s poor condition right after the drydock in Freeport Bahamas.

01 February 2007Structural and Technical Issues

(MS Prinsendam) On February 1, 2007, while navigating around South America, the liner was hit by two 12 m (40 ft) high rogue waves. The accident occurred near Cape Horn (Antarctica) and resulted in 40 injured passengers, broken furniture and tableware.

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