One Ocean Expeditions advised its clients it was set to be placed into administration and confirmed its upcoming January 17th “Ultimate Antarctica” departure wouldn't take place.
The cruise company has not operated any sailings since October 2019, with the RCGS Resolute ship impounded in Argentina over a payment dispute. Since then the company has continued to solicit bookings on its website while telling clients on cancelled voyages it would provide a “future cruise credit” rather than refunds.
OOE claims to have entered into a partnership with an unnamed “high-quality expedition operator” in order to provide passengers with options to book for a discounted price.
Customers may also try to seek a refund of money paid to One Ocean Expeditions, which will occur through a “business administration process overseen by a court-appointed Monitor/Trustee”.
The company said that alternatively, as OOE would "soon enter a formal restructuring process (business administration) under the Canadian legal system," they might be able to seek refunds via the cancellation terms of the travel insurance policy.