With the continuation of port and travel restrictions (due to the ongoing Coronavirus (COVID-19) crisis), HAL-Holland America Line is extending its suspension of passenger shipping operations and cancelling departures on all ships (fleetwide) through December 15, 2020.
The extension affects voyages in the Caribbean, Panama Canal, Mexico, US Pacific Coast, South America, South Pacific, Antarctica, Hawaii, Asia, Australia-New Zealand.
Those with impacted sailings automatically will be cancelled - no action is needed for passengers opting for the Future Cruise Credit (FCC). All customers will receive an FCC as follows:
- Those who had paid in full receive 125% FCC of the base fare paid to HAL
- Those with bookings not paid in full receive an FCC of double the amount of the deposit paid for the sailing.
The minimum FCC is US$100 and the maximum is an amount up to the base fare paid.
The FCC is valid for twelve months from the date of issue. It may be used to book voyages departing through December 31, 2022. All other funds paid to HAL may be transferred to a new booking or will be automatically refunded via the method of payment used to buy the services.
Passengers who prefer a 100% refund can visit the line's Cancellation Preferences form to indicate the preference no later than September 15, 2020.
HAL paused operations globally and cancelled all planned for 2020 itineraries in Europe, Canada-New England and Alaska (including departures from Port Vancouver BC Canada) plus select Hawaii cruises scheduled for early-2021.