Quantum Of The Seas accidents and incidents



Length (LOA)
348 m / 1142 ft

  Current position   Ship Wiki

CruiseMapper's Quantum Of The Seas cruise ship accidents, incidents and law news reports relate to a 4819-passenger vessel owned by Royal Caribbean. Our Quantum Of The Seas accidents page contains reports made by using official data from renown online news media sources, US Coast Guard and Wikipedia.

Here are also reported latest updates on cruise law news related to ashore and shipboard crimes still investigated by the police. Among those could be arrests, filed lawsuits against the shipowner / cruise line company, charges and fines, grievances, settled / withdrawn legal actions, lost cases, etc.

  • fire – 2014 (during ship construction)
  • injuries/crimes – sexual (2014), 2015 (passenger protest in Shanghai China)
  • medevacs – 2014
Date Accident
  31 August 2015 Other Incidents

On August 31, 2015, after an 8-days roundtrip Asian cruise from Shanghai to Japan (itinerary Aug 23-31), the ship docked in homeport Shanghai-Baoshan China (Wusongkou terminal) for disembarkation. During disembarkation, a large group of cruise passengers started a protest.

The incident was caused by ~300 disgruntled passengers disputing over a major itinerary change – all of them refusing to disembark. The scheduled itinerary included 3 call ports in Japan exclusively – Hiroshima, Tokyo, Kobe. Due to weather concerns (regarding Goni Typhoon), the original itinerary was changed with the Japanese ports being substituted with South Korean.

As compensation, during the whole cruise Royal Caribbean provided all passengers with free Wi-Fi Internet and specialty dinners with lobster meals. The protesting passengers demanded a refund for the altered route. Dispute talks between the shipowner RCI, local authorities and the protesting passengers lasted ~7 hours (until 1 pm), when all passengers left (some were forcibly removed from) the ship. By the international maritime laws, the Captain is fully authorized to cancel port stops or make itinerary changes based on a specific situation.

  29 April 2015 Other Incidents

(boat rescue) On April 29, 2015, three cruise vessels – the Quantum ship, the fleetmate Enchantment of the Seas and the NCL ship Norwegian Gem assisted in a rescue operation searching for an yachtsman who fell overboard from his boat. Soon an USCG helicopter arrived in the area. Approx 1 hour later, the man was found and rescued alive.

  23 December 2014 Crew / Passenger Injuries and Overboards

(sexual) On December 29, 2014 (law news), after the ship docked in homeport Bayonne, New Jersey, a 25-year-old male crew was arrested by FBI agents on charges for sexually assaulting a female passenger. The statute defined as crimes of knowingly engaging in a sexual contact with an adult female.

The man (Karan Seechurn, from Mauritius) intentionally touched her genitals – directly, through her clothing, and without her permission. The incident occurred on Dec 23, while the ship was operating on a Bahamas cruise from NYC (Bayonne NJ). The Royal Caribbean employee worked on the ship as cabin attendant (responsible for restocking stateroom mini-bars). On this position, he was provided with a master key giving him an access to all cruise cabins, including the victim’s.

While he was off duty, he entered the woman’s cabin and while she was asleep he touched her genitals. When she awoke, she pushed him off and tried to leave the cabin. He pulled her back, then threatened that if she told anyone he will burn the ship down.

The defendant appeared in a federal court in Newark on Dec 29, 2014. On April 23, 2015 (law news) he pleaded guilty of abusive sexual contact, facing up to 3 years in jail. On August 5, 2015 (law news) he was sentenced to 13 months in federal prison.

  05 November 2014 Crew / Passenger Injuries and Overboards

On November 5, 2014, the ship was on a Transatlantic repositioning cruise crossing from Europe to Caribbean. The itinerary (Nov 2-10) was from Southampton to NYC (Cape Liberty NJ) and without any call ports along the route. Due to a medical emergency, the vessel diverted from its course and stopped in the Azores (Portuguese autonomous territory).

A male passenger sustained an injury (dislocated shoulder) in a FlowRider incident. FlowRider is a free of charge surfing simulation water attraction on the ship. The young man had to be medevaced to undergo an emergency surgery. In the Azores Islands waters, the ship was met by a pilot boat which picked up and transported the injured man to a local hospital.

  November 2014 Other Incidents

In November 2014, during the Inaugural Cruise (Transatlantic crossing itinerary Nov 2-10 from Southampton to New York), there were numerous issues reported by passengers. The reported issues were about the ship’s general level of service, dining arrangements and amenities. Among the most common complaints were:

  • delayed embarkation (by 1,5 hours)
  • long queues along the gangways (telescopic bridges for passengers)
  • delayed luggage deliveries to cabins
  • limited bath amenities (bathrooms had only round soaps and no gel / shampoo)
  • limited general store merchandise
  • insufficient tables in the buffet restaurant
  • poorly manned Reception Desk (by Chinese staff lacking skills and proficiency in English)
  05 June 2014 Fire Accident

On June 5, 2014, a shipboard fire broke out during construction at the Meyer Werft shipbuilding yard in Papenburg Germany. During the incident, two of the workers were injured, suffering from smoke poisoning. The ship sustained damages estimated at around EUR 50,000 Euro (USD 68,000).

You can add more details on reported here accident or submit new / your own Quantum Of The Seas ship incident ("Cruise Minus" report) via CruiseMapper's contact form.