Quantum Of The Seas accidents and incidents

Quantum Of The Seas cruise ship
Rating:

Cabins
2095

Length (LOA)
348 m / 1142 ft

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CruiseMapper's Quantum Of The Seas cruise ship accidents, incidents and law news reports relate to a 4819-passenger vessel owned by Royal Caribbean. Our Quantum Of The Seas accidents page contains reports made by using official data from renown online news media sources, US Coast Guard and Wikipedia.

Here are also reported latest updates on cruise law news related to ashore and shipboard crimes still investigated by the police. Among those could be arrests, filed lawsuits against the shipowner / cruise line company, charges and fines, grievances, settled / withdrawn legal actions, lost cases, virus outbreaks, etc.

  • fire - 2014 (during ship construction)
  • injuries/crimes - sexual (2014), 2015 (passenger protest in Shanghai China)
  • medevacs - 2014, 2021
DateAccident
  20 January 2021Coast Guard Medevacs

On January 20, 2021, the liner returned back to homeport Singapore 7 hours early due to medical emergency. The ship operated a seasonal cruise-to-nowhere program with no-port itineraries leaving roundtrip from Singapore. According to RCI's official statement, the medical emergency was "unrelated to COVID-19".

Quantum OTS was originally scheduled to return and dock in Singapore on January 21, at 6 am. All passengers were given the option to stay onboard overnight before the planned for Jan 21 debarkation. The Captain's decision was announced via the ship's PA system at 8 pm on January 20.

Upon docking in Singapore, the ill passenger was immediately ambulanced and hospitalized.

  07 December 2020Cruise Illness / Norovirus Outbreaks

(Coronavirus) On December 1, 2020, Quantum OTS became RCI-Royal Caribbean's first ship to restart passenger shipping operations with Cruises to Nowhere from Singapore (seasonal homeport). The program included 3-night and 4-night roundtrips from Singapore without call ports along the route.

On December 7, the liner started a planned 3-night sailing but returned back to homeport a day earlier (December 9) after an 83-year-old male passenger tested positive for COVID-19 (Coronavirus). The elderly man (Singaporean) reported to the Infirmary (ship's hospital) diarrhoea symptoms and underwent a PCR test (polymerase chain reaction test) as part of the onboard safety protocols.

Prior to boarding (December 7), all passengers had cleared mandatory PCR tests for COVID-19 up to 3 days earlier. The man was isolated together with his close contacts (travel companions and crew). All of them were subsequently tested negative. Following the incident, all onboard leisure activities were closed and all passengers were asked to stay in their staterooms. Followed mandatory testing before leaving the Singapore Cruise Centre (terminal).

As part of its new policy, RCI provides "COVID-19 protection" to all bookings, including 100% refund in FCC (future cruise credit) if a passenger or any member of his/her travel party test positive for Coronavirus in the 3 weeks prior to the booking. As compensation for the missed day at sea, RCI provided all passengers with a pro-rated cash refund plus 1-day refund in FCC. All remaining OBCs were also refunded.

On December 9, Singapore's Ministry of Health announced that the man's original sample (taken onboard) had been retested at NPHL (country's National Public Health Laboratory) and came back negative for COVID-19. A second sample (taken on Dec 10) tested by NPHL also came back negative. The next scheduled voyage (Dec 10) was cancelled "due to an overabundance of caution" (RCI). Quantum OTS resumed sailings on Dec 14.

The ship was operating with reduced capacity (~40%), carrying a total of 1680 passengers plus 1148 crew. On December 10, all passengers were disembarked in Singapore but required to monitor their health for 14 days and to have a COVID-19 swab test at the end of the 2-week period. The tests were arranged by RCI. No quarantine/isolation was required.

  31 August 2015Other Incidents

On August 31, 2015, after an 8-days roundtrip Asian cruise from Shanghai to Japan (itinerary Aug 23-31), the ship docked in homeport Shanghai-Baoshan China (Wusongkou terminal) for disembarkation. During disembarkation, a large group of cruise passengers started a protest.

The incident was caused by ~300 disgruntled passengers disputing over a major itinerary change – all of them refusing to disembark. The scheduled itinerary included 3 call ports in Japan exclusively – Hiroshima, Tokyo, Kobe. Due to weather concerns (regarding Goni Typhoon), the original itinerary was changed with the Japanese ports being substituted with South Korean.

As compensation, during the whole cruise, Royal Caribbean provided all passengers with free Wi-Fi Internet and speciality dinners with lobster meals. The protesting passengers demanded a refund for the altered route. Dispute talks between the shipowner RCI, local authorities and the protesting passengers lasted ~7 hours (until 1 pm), when all passengers left (some were forcibly removed from) the ship. By the international maritime laws, the Captain is fully authorized to cancel port stops or make itinerary changes based on a specific situation.

  29 April 2015Other Incidents

(boat rescue) On April 29, 2015, three cruise vessels – the Quantum ship, the fleet mate Enchantment of the Seas and the NCL ship Norwegian Gem assisted in a rescue operation searching for a yachtsman who fell overboard from his boat. Soon a USCG helicopter arrived in the area. Approx 1 hour later, the man was found and rescued alive.

  23 December 2014Crew / Passenger Injuries and Overboards

(sexual) On December 29, 2014 (law news), after the ship docked in homeport Bayonne, New Jersey, a 25-year-old male crew was arrested by FBI agents on charges for sexually assaulting a female passenger. The statute defined as crimes of knowingly engaging in sexual contact with an adult female.

The man (Karan Seechurn, from Mauritius) intentionally touched her genitals – directly, through her clothing, and without her permission. The incident occurred on Dec 23, while the ship was operating on a Bahamas cruise from NYC (Bayonne NJ). The Royal Caribbean employee worked on the ship as a cabin attendant (responsible for restocking stateroom mini-bars). On this position, he was provided with a master key giving him access to all cruise cabins, including the victim.

While he was off duty, he entered the woman’s cabin and while she was asleep he touched her genitals. When she awoke, she pushed him off and tried to leave the cabin. He pulled her back, then threatened that if she told anyone he will burn the ship down.

The defendant appeared in a federal court in Newark on Dec 29, 2014. On April 23, 2015 (law news) he pleaded guilty of abusive sexual contact, facing up to 3 years in jail. On August 5, 2015 (law news) he was sentenced to 13 months in federal prison.

  05 November 2014Crew / Passenger Injuries and Overboards

On November 5, 2014, the ship was on a Transatlantic repositioning cruise crossing from Europe to the Caribbean. The itinerary (Nov 2-10) was from Southampton to NYC (Cape Liberty NJ) and without any call ports along the route. Due to a medical emergency, the vessel diverted from its course and stopped in the Azores (Portuguese autonomous territory).

A male passenger sustained an injury (dislocated shoulder) in a FlowRider incident. FlowRider is free of charge surfing simulation water attraction on the ship. The young man had to be medevaced to undergo emergency surgery. In the Azores Islands waters, the ship was met by a pilot boat which picked up and transported the injured man to a local hospital.

  November 2014Other Incidents

In November 2014, during the Inaugural Cruise (Transatlantic crossing itinerary Nov 2-10 from Southampton to New York), there were numerous issues reported by passengers. The reported issues were about the ship’s general level of service, dining arrangements and amenities. Among the most common complaints were:

  • delayed embarkation (by 1,5 hours)
  • long queues along the gangways (telescopic bridges for passengers)
  • delayed luggage deliveries to cabins
  • limited bath amenities (bathrooms had only round soaps and no gel/shampoo)
  • limited general store merchandise
  • insufficient tables in the buffet restaurant
  • poorly manned Reception Desk (by Chinese staff lacking skills and proficiency in English)
  05 June 2014Fire Accident

On June 5, 2014, a shipboard fire broke out during construction at the Meyer Werft shipbuilding yard in Papenburg Germany. During the incident, two of the workers were injured, suffering from smoke poisoning. The ship sustained damages estimated at around EUR 50,000 Euro (USD 68,000).

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