Jewel Of The Seas accidents and incidents

Jewel Of The Seas cruise ship


Length (LOA)
293 m / 961 ft

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CruiseMapper's Jewel Of The Seas cruise ship accidents, incidents and law news reports relate to a 2573-passenger vessel owned by Royal Caribbean. Our Jewel Of The Seas accidents page contains reports made by using official data from renown online news media sources, US Coast Guard and Wikipedia.

Here are also reported latest updates on cruise law news related to ashore and shipboard crimes still investigated by the police. Among those could be arrests, filed lawsuits against the shipowner / cruise line company, charges and fines, grievances, settled / withdrawn legal actions, lost cases, virus outbreaks, etc.

  • fires - 2006, 2007, 2015
  • propulsion/power loss - 2008, 2010
  • deaths - overboard (2005, 2020)
  • injuries/crimes - 2012-crew, drug bust (2016 Puerto Rico / 7 pax)
  • Norovirus (passengers/crew) - 2 outbreaks in 2010 (total 102 / 14), 2018 (na)
  • Coronavirus - 2020 (2 passengers)
  • 2004 - fin whale at the bow
  01 May 2020Crew / Passenger Deaths

(crew overboard) On May 1, 2020, the ship's Master (Captain Lis Lauritzen, 1971-born Danish female) announced via the PA (public address) system that a male crew has gone overboard and that local (Greek) authorities had been notified.

The incident occurred while the cruise ship was in Greece's territorial waters and drifting at sea (in the Saronic Gulf, Aegean Sea) between Poros Island and Attica Peninsula (mainland Greece, south of Athens). The Hellenic Coast Guard conducted a search and rescue operation by deploying 4x vessels (2x ships, 1x lifeboat, 1x aircraft) but the body was not found. The closest land to Jewel OTS was at approx 10 nm (~12 mi / 20 km). Water temperature in the area was ~62 F (17 C).

The 26-year-old man (from Poland) worked on the ship as an electrician. He went missing on late-night April 30th. Followed a Charlie drill for the entire crew (code Charlie on cruise ships signifies "security threat") but the thorough shipwide search failed to find him. Later, the review of the onboard CCTV cameras confirmed an intentional jump overboard from Deck 12 (Sports Deck).

  12 March 2020Cruise Illness / Virus Outbreaks

(Coronavirus) On  March 12, 2020, the ship docked in Port Rashid (Dubai UAE) with 2 passengers experiencing flu-like symptoms. Onboard tests were collected and sent ashore to be analyzed for COVID-19 (Coronavirus). After the test returned positive, the ship was blocked and remained docked in Port Dubai.

The incident occurred during the 7-day "Oman and The UAE Cruise (itinerary March 9-16) roundtrip from Dubai and visiting in the UAE Abu Dhabi and Sir Bani Yas Island. The planned for March 14 call at Muscat (Oman) was cancelled. Following the news, Royal Caribbean cancelled Jewel OTS' next scheduled "Qatar and Bahrain and UAE" voyage. The 7-day itinerary (March 16-23) was planned as Dubai roundtrip to Sir Bani Yas (UAE), Doha (Qatar) and Abu Dhabi (UAE).

On March 14, RCCL cancelled all cruises leaving from the USA (all US-homeported liners) with pre-scheduled departures in the period March 14 through April 11, 2020.

  September 2018Cruise Illness / Virus Outbreaks

CruiseMapper received an email from a male passenger reporting that waiters and passengers went ill on the first day of their Royal Caribbean Mediterranean voyage. The 9-day Greek Isles cruise (itinerary Sept 27 - Oct 6) was roundtrip from homeport Civitavecchia (Rome, Italy) visiting Messina (Sicily), islands in Greece (Mykonos, Rhodes, Santorini), as well as Piraeus (Athens) and Naples (Italy).

According to the passenger, from day 2, self-service at the Lido buffet restaurant was replaced with waiter service. From Norovirus symptoms suffered the man, his wife, 6 other passengers, plus 2 waiters. The man also reported that many passengers didn't visit the infirmary because they didn't want to be placed under 24-48-hour quarantine and lose vacation time.

Note: When the itinerary doesn’t include US cruise ports, the ship is not required to report to CDC, thus no official illness report would be issued.

  01 March 2018Other Incidents

On March 1, 2018, RCI officially announced that starting January 2019, the ship will be homeported in Miami Florida. All pre-scheduled (January through April) 2019 cruises from San Juan Puerto Rico were cancelled.

Booked customers were offered the following options:

  • rebooking on Freedom of the Seas (San Juan roundtrips) - original stateroom, protected cruise prices (at the original fares), onboard credit ($200 Inside-Oceanview-Balcony cabins, $400 Suites, plus $50 pp for each 3rd and more passengers), reimbursement of non-refundable airline charges (up to $200 pp domestic flights, up to $300 pp international flights)
  • rebooking on other Royal Caribbean ships (any liner, any departure date), with onboard credit per stateroom
  • cancelation with a full refund.
  24 January 2016Drug Smuggling

On January 24, 2016, the authorities in call port San Juan Puerto Rico arrested 7 male passengers (of US origin) and charged them with drug smuggling. The police found in a suitcase 10 packages with cocaine (a total of 24 pounds / 11 kg) during routine cabin inspections on the ship. The cruise ship was about to leave port on a roundtrip 7-day Southern Caribbean itinerary to Barbados, St Lucia, Antigua, St Maarten, St Croix.

  07 February 2015Fire Accident

On February 7, 2015, while en-route to San Juan, Puerto Rico, a small fire broke out in one of the stacks. It was quickly extinguished, but the incident caused malfunction of the ship’s air conditioning system for 5 hours, and the sewage system (toilets) was out for ~ 2 hours. After leaving the port, there was a power outage for ~ 10 m, caused by a blown breaker.

  06 September 2012Other Incidents

On September 6, 2012, the ship was on a Transatlantic repositioning cruise from Europe to USA (16-night itinerary from Harwich to Boston, left the UK on Aug. 31). While cruising in the region of Faroe Islands (en-route from Norway to Iceland), the vessel hit a cable strung between two islands.

The incident resulted in an injured crew and damaged mast and some equipment on it. The injured crew was transferred to a local hospital. The vessel remained seaworthy and continued the Atlantic Ocean crossing. The itinerary included stops in Iceland and Canada (Newfoundland).

  07 December 2010Structural and Technical Issues

On December 7, 2010, at ~5 am while en-route to Cartagena Colombia, the ship started to vibrate for ~15 min, lowering its cruising speed. At 6 am the Captain announced via the PA system that the ship hit a plastic pipe segment (~ 330 ft / 100 m long, 2ft / 0,6 m wide and 2 inches/ 5 cm thick). The object was across the bulbous bow, and by forward-backward movements of the ship, they shook it off the bow. These efforts caused shaking and vibrations.

The incident caused ~30 min late arrival in the Port of Cartagena and 1 hour late departure to compensate the lost time. While docked in Colombia, divers were inspecting the ship for damages below the waterline. Local authorities were notified. On this itinerary, most of the Colon (Panama) shore excursions were canceled due to flooding caused by torrential rains.

  03 August 2010Propulsion / Power Loss

On August 3, 2010, while in Baltic Sea, the ship experienced propulsion problems with 1 of its all 4 hydraulic motors. The incident resulted in reduced cruising speed and itinerary changes. Royal Caribbean announced repairs started in Harwich (England), but a replacement motor was needed to be completed. The motor was replaced in Russia while the ship was docked in St Petersburg. In the current itinerary, Stockholm was replaced by Visby, and some of the scheduled port stay times were altered.

  June 2010Cruise Illness / Virus Outbreaks

June 2010, a GI illness outbreak on the ship (no CDC data) caused late embarkation on the next scheduled voyage. Passengers booked on June 12 itinerary were informed to arrive late. Embarkation was delayed due to enhanced sanitizing procedures.

  February 2010Cruise Illness / Virus Outbreaks

February 2010, CDC reported on the voyage Feb 22 to Mar 5, a Norovirus outbreak affected 102 passengers (out of 2158, or 4,7%) and 14 crew (out of 848, or 1,6%). All sick experienced the Norovirus symptoms (Gastrointestinal disease) of vomiting and diarrhea.

  07 July 2008Propulsion / Power Loss

On July 7, 2008, the ship is experienced some engine problems and was running at reduced speed. Due to these problems, the scheduled October 18 voyage was cancelled and the vessel entered dry-dock.

  24 November 2007Fire Accident

On November 24, 2007, at ~2:30 am, a small fire broke out in the laundry room on crew deck 2. Within ~1 hour the fire was extinguished.

  22 September 2006Fire Accident

On September 22, 2006,  at ~8 pm, a small fire broke out in a service area on crew deck 2 (midship). The smoke affected 7 cruise cabins, so passengers had to be reassigned to other staterooms. The incident was caused by a lit cigarette accidentally tossed into a trash can. Automatic sprinklers were activated. No injuries and major damages were reported.

  10 December 2005Crew / Passenger Deaths

(passenger overboard) On December 10, 2005, a 59-year-old female passenger fell overboard while the ship was at sea and en-route to Nassau Bahamas. The woman was last seen at 9 am and reported missing by her husband at 1 pm. The conducted search and rescue operation didn’t find the body.

  26 September 2004Other Incidents

On September 26, 2004, on a Canada New England cruise, when the ship docked in Saint John, New Brunswick, a 65 ft / 20 m long fin whale was found stuck on the bulbous bow.

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