Royal Caribbean faces accusations from cruisers that construction work was still taking place onboard the largest cruise ship in the world during its first sailing.

On Sunday, May 22, Harmony of the Seas left Southampton for Rotterdam on a 4-night cruise, but the first paying guests complained about ongoing work and closed attractions, the BBC reported.

Harmony of the Seas


One was reported as describing the ship as a "construction site and a serious risk to all passengers". Cruise passenger Georgina Davie described "queues of complaining guests and distressed families". She said:

"Ninety percent of the kids attractions that it was marketed for have been shut for the whole cruise and are still being worked on". 

Davie also claimed drilling went on near staterooms through the night.

Royal Caribbean admitted that "final finishing touches" were being made after photos of work being carried out during the cruise were posted on social media.

A spokeswoman for RCI told Travel Weekly: 

“We are excited to welcome our first guests onboard Harmony of the Seas for her pre-inaugural sailings this week, ahead of her official maiden voyage on Sunday, 29th May.

“Whilst the ship is cleared for operations and many of its features are already being enjoyed by thousands of guests, as with any new build, we are still finalising some finishing touches, and thank guests for their patience as we complete these.

“As always, Royal Caribbean's highest priority is to ensure the safety of all its guests and crew members and any final maintenance is being carried out in accordance with strict safety guidelines.

“These early sailings were made possible due to the early delivery of the ship and we hope this has been reflected in the great value offering guests secured for their holiday.”

On Thursday, May 26, Harmony of the Seas left Southampton again for a 3-night cruise to Cherbourg, before finally departing for her summer base of Barcelona on Sunday, May 29.

The ship can accommodate 6,780 passengers. Harmony has 23 swimming pools, 20 restaurants, and took over two-and-a-half years to build.