Genting Dream's passengers from Malaysia and Singapore unable to board due to overbooked voyage

   September 6, 2022 ,   Accidents

Some passengers from Malaysia and Singapore who were booked on MS Genting Dream were unable to board the ship after they were informed that the cruise had been overbooked.

The voyage was scheduled to depart Singapore on Sunday (September 4), visit Klang (Kuala Lumpur, Malaysia Selangor) on Monday (September 5), Pulau Penang Island (Georgetown, Malaysia Penang) on Tuesday (September 6), and back to Singapore on Wednesday (September 7), before sailing back to Port Klang on Thursday (September 8).

However, 100+ tourists were unable to board Genting Dream at Singapore's Marina Bay Cruise Centre on Sunday. Some Malaysians were told the same on Monday, but it is still not clear how many were affected.

Genting Dream has max passenger capacity 3352.

According to Resorts World Cruises (RWC) spokesman, the Sunday voyage from Singapore had been overbooked but all affected passengers would receive a full refund and a complimentary sailing on Genting Dream for cruises before April 28, 2023, subject to availability.

In a notice sent to guests in Malaysia, RWC also said some passengers with confirmed reservations would be affected and might be denied boarding at Port Klang.

Genting Dream cruise ship

RWC is one of the two cruise companies operating in Singapore. It started operations on June 15, after Genting Hong Kong collapsed because of financial troubles.

RWC deploys Genting Dream, which was operated by GHK-owned Dream Cruises.

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