RCI's Radiance of the Seas cruise canceled after boarding due to technical issues

   April 29, 2024 ,   Accidents

An RCI-Royal Caribbean Alaskan cruise on Radiance of the Seas ship was canceled at the last minute (after passengers already boarded) due to severe technical delays. All guests disembarked the ship on April 28th and made travel arrangements to return home.

Passengers were initially informed of a 2-day delay to address a propulsion issue, postponing the departure from Vancouver BC Canada from Friday (April 26th) to Sunday (28th), and the itinerary was revised/shortened. However, on Sunday, the voyage was completely canceled due to the unresolved technical problem.

Guests who boarded on Friday were informed that Radiance OTS would remain docked in Vancouver while repairs were attempted. After spending two days onboard, they were instructed to disembark on Sunday.

For guests with direct flights booked through Royal Caribbean, were automatically rescheduled new flights. Those who made other travel arrangements had their change fees reimbursed - up to US$250 for domestic and US$400 for international flights.

An RCI letter to passengers said:

“As you are aware, our teams have been vigorously working to have Radiance of the Seas prepared to set sail on our shortened April 26 sailing.

“Despite our best efforts, circumstances beyond our control have delayed our sailing further. We’ll regrettably have to cancel our cruise.”

“We truly extend our sincerest apologies for the continued disruption to your vacation.” 

The letter outlined how it would pay compensation.

Guests will receive a 100% refund, including taxes, fees, pre-paid packages. Additionally, they will receive an FCC (Future Cruise Credit) of 100%/free cruise, which will be issued on May 10th.

For more Radiance of the Seas incidents and accidents see the ship's CruiseMinus page.