RCI-Royal Caribbean International’s ship Anthem of the Seas arrived at Eden (NSW Australia) on Thursday, January 29th, to address a propulsion system issue identified during a South Pacific itinerary.
The 4900-passenger vessel had been sailing from Sydney on January 19th toward New Caledonia and Vanuatu when the technical/propulsion issue emerged, prompting a return to Australia at reduced speed.
As a result of the situation, the scheduled 10-night voyage to New Zealand, due to depart Sydney on January 27th, was canceled to allow time for the repairs.
RCI implemented a compensation plan for affected guests that included full reimbursement of cruise fares and all prepaid onboard purchases. Additional measures included the issuance of an FCC/future cruise credit equivalent to a 25% of the original fare, along with reimbursement for consequential travel costs such as flights and hotel accommodations incurred due to the cancellation.
Following completion of the necessary technical work, Anthem OTS is expected to depart Eden for Sydney on February 4th. The vessel is scheduled to resume revenue operations shortly thereafter, beginning with a 7-night cruise to Queensland departing on February 6th.