Oceania Announces New Cruise Credit Policy

By ,   September 29, 2018 ,   Cruise Industry

Oceania Cruises updated its website, cruise credit policy, and more as part of line’s fleet enhancement project, OceaniaNEXT. 

Travel agents and customers can now use shipboard credit before departure to purchase land tours and excursions, onboard culinary classes, beverage packages, and dining experiences at the Privee and La Reserve. Credit can be used for cruises departing on/after May 19, 2019, through the “Already Booked” section of company's website, the travel agent center or via calling Passenger services at 855-623-2642. 

Oceania's website has been redesigned to provide more intuitive navigation grouped into 4 tabs at the top of the page, including: “Plan Your Cruise,” “Onboard Experiences,” “Explore Ashore,” and “Ultimate Value.” The Travel Agent Center boasts updates to its marketing tools, tips & training and travel advisor benefits sections, with more planned for 2019. 

The cruise line also launched new pre-cruise savings program, which allows travel agents and travelers who book within a 30-day period before departure to receive savings and Oceania’s Best Price Guarantee in advance. Repeat bookings are credited back to agents’ travel agencies automatically. 

Finally, Oceania partnered with Luggage Forward, which is a specialty service offering passengers the option to have any additional baggage (equipment) shipped from their doorstep directly to Oceania Cruises voyages and then back again. Service is available to/from over 150 ports of call. 

Oceania Regatta cruise ship

Oceania Cruises announced its OceaniaNext program in August with plans to revamp its 4 Regatta-class ships, the Insignia, Nautica, Regatta, and Sirena. The US$100 million project will see the  ships receive 342 new staterooms and suites, as well as new decor in the dining venues, bars and lounges inspired by the ports of call of the line.

Insignia will be the first to debut December 7, followed by Sirena May 2019, Regatta September 2019, and Nautica June 2020.

Miami-based Studio DADO, specialized in luxury residential and hospitality design, is due to helm the refurbishment.