Genting Dream Cruise Cancelled Due to Technical Issues

By ,   May 3, 2018 ,   Accidents

Around 1,300 cruise passengers booked on Genting Dream were told their sailing from Singapore to Port Klang was cancelled on Wednesday, May 2.

The cruiser was on her way back to Singapore from a 3-night Phuket itinerary to pick them up when she experienced technical issues in Straits of Singapore and had to be guided to port by 4 tugboats.

Genting Dream cruise ship

Genting Dream had about 3,000 passengers onboard. Her return to Singapore was delayed by 5 hours and a notice was put up on Dream Cruises website informing travellers of the decision to "cancel Genting Dream's 2-night Port Klang cruise departing May 2 at 9:00 p.m.", citing technical issues.

A spokesman for Dream Cruises said the technical problems had not affected the safety of the passengers and crew.

Affected passengers who could not board the vessel will receive full refund of the paid cruise fares. Dream Cruises will also offer a complimentary 2-night weekday cruise, valid until November 30.

Affected passengers aboard were given a complimentary US$200 Future Cruise Credit for the cruise line.

Dream Cruises also arranged for light refreshments at the cruise terminal and worked with hotel and transport operators to ensure that accommodation and transport were available for affected guests. This included rebooked flights for overseas travellers affected by the cancellation.

For other Genting Dream accidents and incidents see at the ship's CruiseMinus page.