NCL officials sent a letter to passengers booked on Viva that all sailings between July 3 and August 17, 2023, would be canceled due to ongoing supply chain issues.
The cruise line initially scheduled Norwegian Viva to enter service in Europe in June 2023, but officials revealed the first voyages were canceled in June, instead saying it would debut on July 3, 2023.
NCL revealed that "given the global supply chain constraints impacting industries worldwide, including the maritime industry," they had to cancel Norwegian Viva's departures from July 3, 2023, through/including August 17, 2023.
For the affected bookings, NCL is offering discounted replacement roundtrips on Norwegian Getaway or full refunds. Clients are required to make a selection by September 2, 2022.
“We have repositioned Norwegian Getaway to take over Norwegian Viva’s canceled European voyages during this time. Guests can rebook on Norwegian Getaway and receive a 20 percent discount of the voyage fare paid, or they can receive a full refund.
“Guests choosing either option will additionally receive a 10 percent discount valid for any future sailing bookable from August 23, 2022 through December 31, 2024,” the statement said. “We appreciate the understanding of our guests and travel partners.”