“As part of our commitment to continuously offer extraordinary vacation experiences around the world for our guests, and to uphold a consistent world-class product across our fleet, Norwegian Joy will be undergoing a revitalisation in early 2024.”
Booked customers will receive full refunds (in the form of payment made), and those who used an FCC-future cruise credit will have the credit returned, but will not have the expiration date extended.
In addition, NCL is providing a 10% FCC on the fare paid for the canceled cruise which can be used on any future sailing until the end of 2024.
A total of 4 sailings were impacted by the cancellation, including two 15-night Panama Canal cruises between PortMiami FL and Los Angeles CA. The other two canceled voyages are a 5-night Mexican Riviera (LA to Cabo San Lucas) and a 7-night (Miami to Honduras, Belize, Mexico).
Further details about the revitalisation (the first since a US$50 million upgrade in 2019) have not been released, but the drydock work will likely include hotel upgrades/refinishing of public areas, and various technical/behind-the-scenes upgrades.
There is the possibility that there will be changes to lounges/entertainment areas as a result of recent staff and entertainment cuts.
Norwegian similarly canceled cruises for the NCL Escape ship in 2022 due to drydocking. CCL's Carnival Paradise canceled 5 sailings in October 2022, representative of supply chain issues as a result of the COVID crisis.