CCL-Carnival Cruise Line passengers had an unfortunate ending to their voyage, and many others had their upcoming trip plans changed due to a technical problem affecting the Carnival Pride ship.
During a 12-day European cruise from Dover, England, Carnival Pride experienced propulsion issues after leaving Kiel, Germany earlier in the week. The problems with the ship's propulsion system resulted in loud noise and reduced speed.
The ship skipped the call at Goteborg-Gothenburg, Sweden on July 19th and returned to Kiel, Germany, for assessment. Although there has been no official statement from CCL about the specific problem, they decided to cancel the next cruise that was supposed to depart from Dover on Friday. They made arrangements for passengers to return home from Germany.
However, according to CCL's Brand Ambassador John Heald's Facebook update, the next cruise aboard Carnival Pride will now depart on Monday, July 24th, with a modified itinerary, returning on the originally scheduled date, July 30th.
For passengers affected by the itinerary changes, CCL is offering the following options:
- Passengers choosing to take the adjusted cruise will receive a three-day pro-rated refund, which includes compensation for items like drinks and Wi-Fi packages. Additionally, they will receive $500 to spend onboard the ship.
- For those already in Europe, Carnival will reimburse hotel stays until Sunday (up to $300 per night) and provide $100 per day for food expenses.
- For passengers who have not yet traveled to Europe, Carnival will cover any airline change fees required for the new travel plans.
- Passengers who opt not to sail on the adjusted cruise will receive a full refund of their payment and a 100% future cruise credit.
For more Carnival Pride incidents and accidents see the ship's CruiseMinus page.