On Sunday, November 18, the Norwegian Cruise Line's vessel could not continue with her 10-day itinerary in the Caribbean, which started on November 16 from Miami Florida, due to a "mechanical problem" that has not been specified. The ship was not able to head to Saint Thomas.
Norwegian Jade was transferred from Dock 3 of Old San Juan to the Pan American dock so that the passengers can disembark.
The captain, Frank Juliussen, notified the travelers in a letter that Norwegian Jade had suffered a mechanical problem which would prevent them from navigating the scheduled itinerary.
Thus, Norwegian Jade will have to remain in San Juan until Tuesday, November 20, to undergo the needed repairs.
The cruise line also indicated that they were trying to secure charter flights for the guests back to Miami FL. NCL will pay US$650 per person in fares to all travelers who take a flight to Miami FL on their own.
Finally, Norwegian stated that it was reimbursing cruise rates and would grant a future cruise credit based upon the cruise fare paid.
For other Norwegian Jade accidents and incidents see at the ship's CruiseMinus page.