The company had previously cancelled all cruises through June 30.
Passengers cancelled for the first time will automatically be credited 200% in FVC (Future Voyage Credit) of the amount they have paid to date toward their cruise fare, which they can apply to another sailing, rather than a refund. The FVC is valid for redemption up to one year after the original cruise start date for any voyage with open inventory through 2022. All taxes, fees and pre-voyage sales will be fully refunded to the customers' original form of payment within 30 days if paid in full.
Virgin Voyages will refund those who would prefer such an option with everything paid along with an FVC equal to 25% of the existing paid voyage fare to be used on a future cruise vacation.
Given Virgin's high call volume, the company recommends contacting its “Sailor Services” team via email between now and May 27, 2021.
For guests cancelled more than once, their full Future Voyage Credit will be restored to use toward a future cruise, and Virgin Voyages’ standard cancellation policies apply. The FVC is valid for redemption up to one year after the impacted sailing start date and can be applied to any trip with open inventory through 2022.