Symphony OTS' Captain came on the PA-Public Announcement system and announced there was a small vessel that looked like it was signaling for distress.
He got clearance from the USCG to approach the boat and start removing the people.
The small vessel was taking on water after its engine had broken down. The Cuban refugees were out on the seas floating around for 6 days.
After being onboard the cruise liner for an hour, an US Coast Guard team arrived to pick up all the refugees.
The ship's entire crew and ~5000 passengers were all cheering and happy to see the people being rescued.
For more Symphony of the Seas incidents and accidents see the ship's CruiseMinus page.