Virgin Voyages announced they had cancelled all sailings on the new Scarlet Lady ship through October 15.
This is the second wave of cancelations for the company, as their initial planned launch and inaugural voyage for late March was previously delayed until August 2020.
Scarlet Lady was delivered to Virgin in early February with an introduction to travel agents and media in Dover and Liverpool UK.
A special 4-night cruise event planned for the 70th Birthday of Richard Branson for July 15 has been rescheduled for July 14, 2021.
Affected customers have the following options:
- For first-time cancelled Sailors, Virgin is auto-crediting double the amount they have paid to date toward their cruise fare. In case they book their next voyage before June 30, they receive up to US$500 to spend onboard. If they’d choose a refund, they can email or call anytime between May 21-December 31, 2020.
- For Sailors who have received the full 200% in Future Voyage Credit, they'll get to keep it. If they’d prefer, instead of the 200% Future Voyage Credit, Virgin can refund the full paid amount along with a Future Voyage Credit equal to 25% of the paid cruise fare that can be used on a future voyage.
Virgin Voyages announced its Smooth Sailing Program, as well. For sailings through December 16 they are moving final payment dates to 60 (from 120) days before they sail, and Sailors can cancel up to 48 hours before their sailing and receive a 100% cruise credit.
Also part of the program, Virgin is lowering the prices for their RockStar Quarters while removing some of the previously offered perks. Those already booked RockStars accommodations receive an updated booking confirmation in the next week to reflect the price changes.