Carnival cruise ships Magic and Legend experience satellite issues impacting their Internet service

   August 24, 2022 ,   Accidents

Two CCL-Carnival Cruise Line ships operating in Northeast USA - Carnival Magic and Carnival Legend - are currently experiencing satellite antenna issues that are currently impacting their onboard internet service

According to a CCL email to booked passengers, wifi access is being affected/will be affected on the August 20 & 28 sailings aboard Carnival Legend, and the August 22 & 31 sailings on Carnival Magic.

The email said:

“We want to inform you that due to challenges with some of the ship’s satellites, there will be limited Wi-Fi access during your cruise.

“We will automatically refund all pre-purchased Wi-Fi packages as an onboard credit to your Sail & Sign account. The social and value plans will still be available for purchase at the discounted pre-cruise price, should you decide to purchase on board on a daily basis. The premium plan will not be available.”

CCL's Social Plan wifi package includes access to social networking websites like Facebook, Instagram, Twitter, and Snapchat. It also allows passengers to access airline apps to check in for their scheduled flights. The Value Plan provides access to social websites, along with other things like online banking, news, weather websites, and email.

CCL's Premium Plan, the one that will not be available, includes everything the Social & Value plans do, plus video & music streaming and the ability to video chat on programs like FaceTime, Skype, and Zoom.

Carnival Legend cruise ship

Carnival Legend is currently sailing on an 8-night eastern Caribbean cruise from Baltimore (Maryland). The August 28 voyage is a 6-night Bermuda itinerary, also out of Baltimore.

Carnival Magic set sail on August 22 on a 9-night eastern Caribbean voyage out of New York (Cape Liberty Bayonne NJ-NYC). The August 31 cruise is a 5-night sailing to Bermuda.