Coronavirus cruise line companies updates

Due to the Coronavirus pandemic, AIDA Cruises suspended its entire fleet's passenger shipping operations (all liners) cancelling all voyages with pre-scheduled departures in the period March 14 through May 1, 2020.

All affected bookings received full refunds, including on prepurchased through AIDA packages and services. For the period, all the company's employees had the options to either remain onboard or leave the vessel and return home (without terminating the job contract with AIDA Kreuzfahrten).

From March 16, 2020, AIDA cruises booked with departures between April 3 and May 31, 2020 (up to and including 3 days before departure) can be rebooked free of charge.

Due to the Coronavirus pandemic, APT River Cruises suspended its entire fleet's passenger shipping operations (all boats of the brands AMAwaterways and TravelMarvel) cancelling all voyages with pre-scheduled departures in the period March 14 through May 31, 2020 (operations resume on June 1).

All affected bookings received 115% refund (with rebooking) or 100% monetary refund. AMAwaterways offers (for a limited time) special provisions which allow guests with new or existing bookings to purchase "AmaWaterways Travel Waiver Plus" which provides cancellation for any reason, up to 24 hours prior to the start of the booked services (cruise, land extensions, hotels, flights, etc).

The affected APT Tours (River or Ocean cruises) bookings can be rebooked up to 14 days prior departure, with refunds in FCC (Future Cruise Credit). The FCC can be used in either 2020, 2021 or 2022, with a change fee of GBP 125 per person.

Due to the Coronavirus pandemic, ACL suspended its entire fleet's passenger shipping operations (all vessels) cancelling all voyages with pre-scheduled departures in the period March 14 through April 19, 2020.

All affected bookings were fully refunded (100% monetary refund). With rebooking is offered 125% FCC (Future Cruise Credit) on the cancelled cruises. The FCC must be used before December 31, 2021.

Due to the Coronavirus pandemic, AQSC suspended its entire fleet's passenger shipping operations (all riverboats) cancelling all voyages with pre-scheduled departures in the period March 14 through April 11, 2020 (resumes operations on April 12).

All affected bookings received a full monetary refund (100%) or 125% refund (as future cruise credit) with rebooking.

Any booking may move to another departure date in 2020 and their current cancellation penalty applies to the new departure date. The new booking must be of equal or greater value and the customer is responsible for any increase in fare. AQSC covers flight change fees for all immediately rebooking customers.

Due to the Coronavirus pandemic, Arosa River Cruises suspended its entire fleet's passenger shipping operations (all ships) cancelling all voyages with pre-scheduled departures in the period March 14 through April 14, 2020 (resumes operations on April 15). All affected bookings received full refunds, including on prepurchased through A-ROSA Flusskreuzfahrten packages and services.

Due to the Coronavirus pandemic, Avalon Waterways suspended its entire fleet's passenger shipping operations (all riverboats) cancelling all voyages with pre-scheduled departures in the period March 14 through April 29, 2020 (resumes operations on April 30). All affected river cruise and cruisetour bookings received a full (100%) monetary refund, including on prepurchased through Avalon Waterways packages and services. The cruise rebooking must be made before May 31, 2020.

Due to the Coronavirus pandemic, RCCL (shipowner) suspended its entire fleet's passenger shipping operations - first in the USA only (all US-homeported liners of the brands RCI-Royal Caribbean International, Celebrity Cruises, Silversea Cruises and Azamara Cruises) then globally (worldwide) by cancelling all voyages with pre-scheduled departures in the period March 13 through May 11, 2020 (operations resume on May 12).

All affected bookings received full refunds (100%), including on prepurchased through Azamara Cruises packages and services. The refunds were in FCC (Future Cruise Credit) to be used with rebooking before December 31, 2021.

Due to the Coronavirus pandemic, Bahamas Paradise suspended its fleet's passenger shipping operations (both vessels) cancelling all voyages with pre-scheduled departures in the period March 15 through April 8, 2020 (Grand Celebration) and April 9 (Grand Classica). Operations resume on April 11. All affected bookings received a full (100%) monetary refund, including on prepurchased through the cruise company packages and services.

Due to the Coronavirus pandemic, Carnival Cruise Line suspended its North American fleet's passenger shipping operations (all USA- and Canada-homeported liners) cancelling all voyages with pre-scheduled departures in the period March 14 through April 9, 2020 (operations resume on April 10). All affected bookings received full refunds, including on prepurchased through CCL packages and services. All refunds were in FCC (future cruise credit) transferred with rebooking.

Booking cancellations prior to the final payment are penalty-free - unless the booking was on a specific promo offer with a non-refundable deposit and/or cruise fare. Carnival Spirit (Australia) starts cruising on April 20. Carnival Radiance (ex Carnival Victory) starts cruises on June 24.

Due to the Coronavirus pandemic, RCCL (shipowner) suspended its entire fleet's passenger shipping operations - first in the USA only (all US-homeported liners of the brands RCI-Royal Caribbean International, Celebrity Cruises, Silversea Cruises and Azamara Cruises) then globally (worldwide) by cancelling all voyages with pre-scheduled departures in the period March 13 through May 11, 2020 (operations resume on May 12). Celebrity Cruises Alaskan operations start on July 2.

All affected bookings received full refunds (100%), including on prepurchased through Celebrity Cruises packages and services. The refunds were in FCC (Future Cruise Credit) to be used with rebooking before December 31, 2021. Celebrity Cruises Cancellation Policy was extended to allow penalty-free cancellations up to 48 hours prior departure (all itineraries departing up until July 31, 2020) or receive an FCC (Future Cruise Credit).

Due to the Coronavirus pandemic, Celestyal Cruises suspended its entire fleet's passenger shipping operations (all vessels) cancelling all voyages with pre-scheduled departures for the period March 14 through May 1, 2020. All affected bookings received full refunds, including on prepurchased through Celestyal packages and services.

The company extended its cancellation policy by allowing any Celestyal cruise booking made between March 9 and June 30, 2020 (all 2020 and 2021 itineraries) to be cancelled up to 7 days prior departure without penalty fees.

Due to the Coronavirus pandemic, Ponant Cruises suspended its entire fleet's passenger shipping operations (all vessels, including Paul Gauguin) by cancelling all voyages with pre-scheduled departures in the period March 15 through April 26, 2020, later extended to "until further notice". All affected bookings received full refunds, including on prepurchased packages and services. Paul Gauguin cruises planned for March 15 through April 11, 2020, were cancelled.

Since March 9, 2020, Ponant's WORRY-FREE BOOKING policy allows penalty-free cancellation for any booking (fully refundable up to 90 days after confirmation). For booking any of the scheduled in 2020 itineraries, Ponant requires 10% deposit and final payment due 30 days prior departure. Also fully refundable are cancellations up to 30 days prior departure.

Due to the Coronavirus pandemic, Costa Cruises partially suspended its fleet's passenger shipping operations by cancelling all Italy-visiting voyages with pre-scheduled departures in the period March 9 through May 1, 2020. With rebooking, all affected bookings received full refunds (100%) in FCC( future cruise credit), including on prepurchased through Costa Cruises packages and services.

IMPORTANT: Due to the Coronavirus pandemic, CroisiEurope suspended its entire fleet's passenger shipping operations (all vessels - ocean and riverboats) cancelling all voyages with pre-scheduled departures in the period March 14 through April 15, 2020 (resume operations on April 16).

All affected bookings received 100% refund (with rebooking) or 100% monetary refund. For new bookings (made between March 16 and May 1, 2020) on cruises departing until August 31, 2020, CroisiEurope allows penalty-free cancellation up to 30 days (prior departure) - excluding booking fees and any ancillary charges.

Due to the Coronavirus pandemic, CMV suspended its entire fleet's passenger shipping operations (all vessels) cancelling all voyages with pre-scheduled departures in the period March 13 through April 23, 2020 (operations resume on April 24). All affected bookings received full refunds (processed within 60-90 days), including on prepurchased through CMV packages and services.

With rebooking was offered a 125% refund as FCC (Future Cruise Credit). The FCC can be used also for booking promo deals (including Buy-One-Get-One-Free and "last minute" offers) for itineraries in 2020. All rebookings additionally receive a 20% discount on beverage packages plus a 10% discount on shore excursion plus free cabin upgrade (1 category up, subject to availability).

Due to the Coronavirus pandemic, Crystal Cruises suspended its ocean fleet's passenger shipping operations by cancelling all voyages with pre-scheduled departures in the period March 14 through April 19th, 2020 (Crystal Esprit), through April 21st (Crystal Serenity) and through May 8th (Crystal Symphony). All affected bookings received full refunds, including on prepurchased through Crystal Cruises packages and services.

Due to the Coronavirus pandemic, Cunard Line cancelled all cruises with pre-scheduled departures between March 14 and April 11, 2020. Cunard's entire fleet (all the three liners) is also with an expanded cancellation policy. All bookings on itineraries with departures in the period March 14 through August 31, 2020, were given the option to cancel up to 48 hours (prior departure) without penalties. All affected bookings received a full refund (100% FCC / future cruise credit) transferred to a booking made before December 31, 2021.

Due to the Coronavirus pandemic, Disney Cruises suspended its entire fleet's passenger shipping operations (all the 4 liners) cancelling all voyages with pre-scheduled departures in the period March 14 through April 12, 2020 (operations resume on April 13). All affected bookings received full refunds, including on prepurchased through Walt Disney packages and services.

Despite the global Coronavirus pandemic, Genting Cruise Lines (shipowner) didn't suspend its fleet's passenger shipping operations. Instead, the company (parent of Dream Cruises and Star Cruises) expanded its cancellation policy with "Cruise As You Wish". It allows all existing and new bookings made before or on July 31, 2020, to be cancelled penalty-free up to 48 hours (prior departure). These bookings are fully refunded (100%) via FCC (future cruise credit). With rebooking, the amount of the fare paid is automatically transferred to any Dream or Star cruise itinerary starting before or on December 31 2020.

On March 25, Dream Cruises announced the cancellation of the company's entire Australia-New Zealand schedule for 2020-2021. The Explorer Dream ship had voyages in the region with planned departures between October 8, 2020, and February 21, 2021. All affected bookings received penalty-free cancellations with a full refund (100%) transferred as FCC (future cruise credit) plus of AUD 250 per cabin in OBC (onboard credit) with rebooking. The refund includes fares paid, port fees, gratuities, pre-purchased (if any) shore excursions. For rebooking were opened all Dream Cruises itineraries through December 31, 2021. Cancellations without rebooking received a full monetary refund (fare paid, port fees, gratuities, shore excursions).

Due to the Coronavirus pandemic, Scenic Group (shipowner) suspended its entire fleet's passenger shipping operations (all vessels of the brands Scenic Cruises and Emerald Waterways) by cancelling all voyages with pre-scheduled departures in the period March 14 through April 30, 2020. To all affected bookings were given the options to either receive 125% future cruise credit (with rebooking within up to 24 months) or a full refund (100% of the fare paid).

All existing bookings on itineraries with departures on or after June 1, 2020, were given a penalty-free cancellation option with rebooking (to another cruise) made up to 30 days prior to the initially booked departure date.

Due to the Coronavirus pandemic, Fred Olsen Cruise Lines suspended the entire fleet's passenger shipping operations (all vessels - ocean and riverboats) cancelling all voyages with pre-scheduled departures in the period March 14 through April 25, 2020 (river fleet operations resume on April 26) and through May 22 (ocean fleet operations resume on May 23). All affected bookings were fully refunded, including on prepurchased through the cruise company packages and services.

All bookings made before May 5, 2020 (any cruise itinerary in 2020) were allowed to cancel penalty-free (up to 14 days prior departure) and rebook any other 2020 Fred Olsen cruise (river or ocean).

Due to the Coronavirus pandemic, Hapag-Lloyd Cruises suspended its entire fleet's passenger shipping operations (all liners) by cancelling all voyages with pre-scheduled departures in the period March 18 through April 30, 2020. All affected bookings received full refunds, including on prepurchased through HAL packages and services.

All voyages were completed by March 21st. Hapag-Lloyd announced that its cruise ships are planned to resume operations on April 30 (EUROPA, from New York), April 30 (HANSEATIC Inspiration, from Belem Brazil), April 30 (MS EUROPA 2, from Lisbon), May 23 (BREMEN, from Otaru Japan), May 19 (HANSEATIC Nature, from Ponta Delgada Azores).

Due to the Coronavirus pandemic, Holland America Line (HAL) suspended its entire fleet's passenger shipping operations (all the 14 liners) cancelling all voyages with pre-scheduled departures in the period March 13 through April 14, 2020 (operations resume on April 15). All affected bookings received full refunds, including on prepurchased through HAL packages and services.

HAL's cruise cancellation policy was expanded to allow penalty-free cancellation of cruises or Alaskan cruisetours (Land+Sea Journeys) with departures through October 15, 2020.

Initially, Hurtigruten didn't suspend its fleet's passenger shipping operations (worldwide and Norwegian coastal cruises) by cancelling voyages with pre-scheduled departures in March-April 2020. However, boarding was allowed only for passengers who haven't been outside Norway at least 14 days prior departure.

If made by April 30, 2020, all Hurtigruten deals (cruise and cruiseferry) on itineraries departing between March 12 through September 30, 2020, were allowed to be rebooked without any fee. For rebooking are opened all Hurtigruten voyages leaving between July 1, 2020, and December 31, 2021.

On March 25, Hurtigruten cancelled all departures until April 19, 2020 (Norwegian coastal) and until April 28 (international).

Due to the Coronavirus pandemic, Amadeus River Cruises (Luftner-owned brand) suspended its entire fleet's passenger shipping operations (all ships) cancelling all voyages with pre-scheduled departures in the period March 14 through April 30, 2020 (resumes operations on May 1).

All affected Lueftner Cruises bookings received 100% refund with rebooking - transferred as FCC (Future Cruise Credit). For rebooking (up to 24 months / through December 31, 2021) are available all voyages scheduled for 2020-2021.

Due to the Coronavirus pandemic, Marella Cruises suspended its entire fleet's passenger shipping operations (all liners) by cancelling all voyages with pre-scheduled departures in the period March 14 through 28, 2020. All affected bookings received full refunds (100% monetary), including on prepurchased through Marella (TUI-UK) packages and services. With rebooking, the fare paid was transferred to an FCC (future cruise credit).

LATEST UPDATE: Marella Discovery starts cruises on April 18. Marella Discovery 2, Marella Dream, Marella Explorer and Marella Explorer 2 start cruising on April 17, 2020. Marella Celebration starts cruising on May 1.

Due to the Coronavirus pandemic, MSC Cruises suspended its North American fleet's passenger shipping operations (all US-homeported liners) by cancelling all voyages with pre-scheduled departures in the period March 14 through April 30, 2020. Company's ships deployed in Europe (Mediterranean), Asia, Arabian Gulf, South Africa and South America also halted operations after ending their current voyages. All affected bookings received full refunds in FCC (future cruise credit), including on prepurchased through MSC packages and services.

Due to the Coronavirus pandemic, NCLH's entire fleet (all vessels of the brands NCL-Norwegian, RSSC-Regent and Oceania) is with an expanded cancellation policy. All bookings on pre-scheduled itineraries (departures in the period March 14 through September 30, 2020) were given the option to cancel (up to 48 hours prior departure) without penalties. NCL cancelled all cruises leaving between March 14 and April 11, 2020 (operations resume on April 12).

All affected bookings received a full refund (100% in FCC-future cruise credit) transferred to a booking made within 1 year (any itinerary, fleetwide) departing between March 17, 2020, and December 31, 2022.

Due to the Coronavirus pandemic, NCLH's entire fleet (all vessels of the brands NCL-Norwegian, RSSC-Regent and Oceania) is with an expanded cancellation policy. All bookings on pre-scheduled itineraries (departures in the period March 15 through September 30, 2020) were given the option to cancel (up to 48 hours prior departure) without penalties.

Oceania Cruises cancelled all voyages leaving between March 15 and April 11, 2020 (operations resume on April 12). All affected bookings received a full refund (100%) transferred as FCC (future cruise credit) with rebooking made within 1 year (any itinerary, fleetwide) departing between March 17, 2020, and December 31, 2022.

Due to the Coronavirus pandemic, P&O Cruises' entire fleet (all UK- and Australia-based liners) is with an expanded cancellation policy. All bookings on pre-scheduled itineraries (departures in the period March 14 through August 31, 2020) were given the option to cancel up to 48 hours (prior departure) without penalties. All affected bookings received a full refund (100% future cruise credit) transferred to a booking made before December 31, 2021.

All P&O Cruises UK ships homeported in the USA and Caribbean halted operations as their voyages departing between March 14 and April 11, 2020, were cancelled. P&O Cruises Australia's fleet continued operations as scheduled.

Due to the Coronavirus pandemic, Pandaw River Cruises suspended its entire fleet's passenger shipping operations (all riverboats deployed in Asia and India) by cancelling all voyages with pre-scheduled departures in the period March 15 through May 31, 2020 (operations resume on June 1st).

All affected bookings received 125% refund as FCC (future cruise credit with rebooking) or 100% monetary refund. To receive the 125% FCC, rebooking must be made within 12 months. The offer includes all itineraries planned for 2020-2021-2022.

Due to the Coronavirus pandemic, Princess Cruises suspended its entire fleet's passenger shipping operations (all the 18 vessels) cancelling all voyages with pre-scheduled departures in the period March 12 through May 10, 2020 (resumes operations on May 11). All affected bookings received full refunds. Upon rebooking, all the money was transferred to a future Princess Cruise (any itinerary choice). As a rebooking bonus, the company offered an additional future cruise credit (applied to the fare automatically) that can be used on any itinerary through May 1, 2022.

Princess Cruises May 11 through July 31, 2020, can be cancelled up to 48 hours prior departure (previously 72 hours). You will continue to receive a Future Cruise Credit (FCC) for the amount of your cancellation fee. We have expired the previously published policy which gave you an Onboard Credit (OBC) if you did not cancel your bookings on cruises or cruisetours for departures between May 11 and May 31, 2020. The previously published cancellation deadline for April and May sailings is eliminated. The previously published 60-day final payment date for June sailings remains in place. Beginning with July sailings the final payment date returns to our published policy.

Princess Cruises August 1 through October 15, 2020 - If you’ve booked by April 30, 2020, on these cruises, you can cancel up to 30 days prior departure. You will continue to receive an FCC for the amount of your cancellation fee.

The Fine Print remains unchanged. The FCC is non-refundable. To be eligible for these revised cancellation terms, bookings must be made on any cruise departing by December 31, 2021. The FCC does not have to be used on the same product that was cancelled. The FCC cannot be used on the same sailing as the original booking. FCCs will automatically be applied to your Captain’s Circle profile on the bookings cancelled in this time frame. Note, FCCs will not be available instantly and may take up to 30 business days to be processed.

Due to the Coronavirus pandemic, Pullmantur Cruises suspended its entire fleet's passenger shipping operations (all the 4 liners) by cancelling all voyages with pre-scheduled departures in the period March 15 through May 1, 2020 (operations resume on May 2). All affected bookings received full refunds transferred as FCC (future cruise credit) with rebooking.

Due to the Coronavirus pandemic, NCLH's entire fleet (all vessels of the brands NCL-Norwegian, RSSC-Regent and Oceania) is with an expanded cancellation policy. All bookings on pre-scheduled itineraries (departures in the period March 10 through September 30, 2020) were given the option to cancel (up to 48 hours prior departure) without penalties.

All affected bookings received a full refund (100% in FCC-future cruise credit) transferred to a booking made within 1 year (any itinerary, fleetwide) departing between March 17, 2020, and December 31, 2022.

RSSC cancelled all cruises leaving between March 14 and April 11, 2020 (operations resume on April 12).

Due to the Coronavirus pandemic, RCCL (shipowner) suspended its entire fleet's passenger shipping operations - first in the USA only (all US-homeported liners of the brands RCI-Royal Caribbean International, Celebrity Cruises, Silversea Cruises and Azamara Cruises) then globally (worldwide) by cancelling all voyages with pre-scheduled departures in the period March 15 through May 11, 2020 (operations resume on May 12). RCI Alaskan operations start on July 2.

All affected bookings received full refunds (100%), including on prepurchased through RCI cruise packages and services. The refunds were in FCC (Future Cruise Credit) to be used with rebooking cruises that depart up to December 31, 2021. RCI Cancellation Policy was extended to allow penalty-free cancellations up to 48 hours prior departure (all itineraries departing up until July 31, 2020) and receive an FCC (Future Cruise Credit).

Due to the Coronavirus pandemic, Saga Ocean Cruises suspended its fleet's passenger shipping operations (the liners Saga Sapphire and Spirit of Discovery) by cancelling all voyages with pre-scheduled departures in the period March 15 through May 1, 2020 (operations resume on May 2). All affected bookings received full monetary refund (100% of the fare paid) or 125% refund in FCC (future cruise credit) with rebooking made within 24 months.

All scheduled for 2020 cruises can be cancelled without cancellation fees. All 2020 bookings receive "Cruise Price Promise". It allows penalty-free cancellation up to 14 days prior departure (June through December 2020).

Due to the Coronavirus pandemic, Scenic Group (shipowner) suspended its entire fleet's passenger shipping operations (all vessels of the brands Scenic Cruises and Emerald Waterways) cancelling all voyages with pre-scheduled departures in the period March 14 through April 30, 2020.

To all affected bookings were given the options to either receive 125% FCC (future cruise credit with rebooking within up to 24 months) or a full refund (100% of the fare paid). All existing bookings on itineraries with departures on or after June 1, 2020, were given a penalty-free cancellation option with rebooking (to another cruise) made up to 30 days prior to the initially booked departure date.

Due to the Coronavirus pandemic, Seabourn Cruises expanded its cancellation policy fleetwide (all vessels) with penalty-free cancellation of voyages with pre-scheduled departures in the period March 14 through July 31, 2020. All affected bookings received full refunds if cancelled up to 48 hours prior departure. All Seabourn voyages March 14 through May 5 were cancelled with 100% refund transferred as FCC (future cruise credit) with rebooking.

Customers receiving an FCC can rebook until December 31, 2020, any currently scheduled Seabourn cruises with departures prior December 31, 2021. Booked itineraries with departures between August 1 - October 15, 2020, can be cancelled up to 30 days prior departure with full refunds (100% of the fare paid) in FCC.

All Seabourn departures through April 11 were cancelled.

IMPORTANT: Due to the Coronavirus pandemic, SeaDream Yacht Club suspended its passenger shipping operations in the period March 18 through May 7, 2020. All affected bookings received full refunds transferred as FCC (future cruise credit) with rebooking.

Due to the Coronavirus pandemic, RCCL (shipowner) suspended its entire fleet's passenger shipping operations - first in the USA only (all US-homeported liners of the brands RCI-Royal Caribbean International, Celebrity Cruises, Silversea Cruises and Azamara Cruises) then globally (worldwide) by cancelling all voyages with pre-scheduled departures in the period March 13 through May 11, 2020 (operations resume on May 12).

All affected bookings received full refunds (100%), including on prepurchased through Silversea Cruises packages and services. The refunds were in FCC (Future Cruise Credit). Silversea Cruises Cancellation Policy was extended to allow penalty-free cancellations up to 48 hours prior departure (all itineraries departing up until May 31, 2020) and receive a 100% refund in an FCC (Future Cruise Credit).

Due to the Coronavirus pandemic, Star Clippers cancelled all Asian cruises with pre-scheduled departures in the period March 21 through April 11, 2020. All affected bookings received full refunds as FCC (future cruise credit). Two sail ships are with voyages cancelled until May 2 (STAR FLYER) and until May 11 (ROYAL CLIPPER).

Despite the global Coronavirus pandemic, Genting Cruise Lines (shipowner) didn't suspend its fleet's passenger shipping operations. Instead, the company (parent of Dream Cruises and Star Cruises) expanded its cancellation policy with "Cruise As You Wish". It allows all existing and new bookings made before or on July 31, 2020, to be cancelled penalty-free up to 48 hours (prior departure). These bookings are fully refunded (100%) via FCC (future cruise credit). With rebooking, the amount of the fare paid is automatically transferred to any Dream or Star cruise itinerary starting before or on December 31 2020.

IMPORTANT: Due to the Coronavirus pandemic, TUI River Cruises suspended passenger shipping operations by cancelling all voyages with pre-scheduled departures through May 2, 2020. Operations resume on May 3.

Due to the Coronavirus pandemic, Uniworld suspended its entire fleet's passenger shipping operations (all European riverboats) cancelling all voyages with pre-scheduled departures in the period March 14 through April 23, 2020. All affected bookings were fully refunded. Uniworld's cruise cancellation policy was expanded to allow penalty-free cancellation of new bookings (made after April 23) up to 14 days prior departure with rebooking. The fare paid as FCC (future cruise credit) is then transferred to another / any Uniworld cruise itinerary planned for 2020-2021.

Due to the Coronavirus pandemic, Viking Cruises suspended its entire fleet's passenger shipping operations (all ships / fleetwide) cancelling all voyages with pre-scheduled departures in the period March 12 through April 30, 2020 (operations resume on May 1st). All affected bookings received full refunds, including on prepurchased through Viking packages and services.

All bookings made by April 30, 2020, received Risk-Free Guarantee that allows penalty-free cruise cancellation up to 24 hours prior departure. The cancellations and rebooking promos affected both Viking Cruises-owned subsidiary companies and travel brands - "Viking Ocean Cruises" and "Viking River Cruises".

Due to the Coronavirus pandemic, in March 2020 Virgin Voyages postponed the brand's inauguration (Scarlet Lady's Showcase Tour / media event in PortMiami) for July 15th (4-day "Richard's Birthday Bash"), with the inaugural cruise departing on August 7th from Miami. The ship's originally planned maiden voyage was on March 29th (3-day "Sneak-A-Peek Cruise").

All the scheduled between March 26-August 7 voyages (a total of 29 departures) were cancelled. For the list of all cancelled Virgin cruises see at Scarlet Lady ship's CruiseMinus page. All affected bookings were provided with the options to cancel with a 125% refund (100% monetary refund plus 25% in FCC-future cruise credit) or rebook with 200% refund in FCC.

Due to the Coronavirus pandemic, Windstar Cruises suspended its entire fleet's passenger shipping operations (all vessels, worldwide) by cancelling all voyages with pre-scheduled departures in the period March 14 through April 30, 2020. Operations resume on May 1. All affected bookings received full refunds given in FCC (future cruise credit). The FCC was transferred to a new booking of any Windstar itinerary departing through December 31, 2021. Rebookings must be made up to 15 days prior departure.