American Queen Steamboat Company

IMPORTANT: Due to the Coronavirus pandemic, AQSC suspended its entire fleet's passenger shipping operations (all riverboats) cancelling all voyages with pre-scheduled departures in the period March 14 through August 1, 2020 (previously through April 11, May 16, June 28 and July 5). Operations are planned to resume on August 2 (American Empress), August 8 (American Countess, American Queen) and August 16 (American Duchess).

All affected bookings received a full monetary refund (100%) or 125% refund as FCC (future cruise credit) with rebooking. Any booking may move to another departure date in 2020 and their current cancellation penalty applies to the new departure date. The new booking must be of equal or greater value and the customer is responsible for any increase in fare. AQSC covers flight change fees for all immediately rebooking customers.

The AQSC-owned company "Victory Cruise Lines" also suspended passenger shipping operations. The Victory 1 ship cruises were initially cancelled through June 30, 2020 (planned to resume on July 5), while the Victory 2 ship cruises scheduled for 2020 were all cancelled. In late-May, AQSC also cancelled the entire 2020 program of Victory 1. Victory Cruise Line's suspension was due to Canadia's travel restrictions. All affected bookings received a full monetary refund (100%) or 125% refund as FCC with rebooking.

As a booking incentive, in mid-April 2020, AQSC offered Early Booking discounts (up to USD 1400 per cabin) on all itineraries of the "Paddlewheel Collection 2021". The promotion is valid only for bookings made by August 31, 2020.

AQSC-American Queen Steamboat Company (website) is a USA river cruise line headquartered in Memphis Tennessee. In 2012, with PS American Queen the company resurrected the overnight Mississippi River cruise operations - a US travel niche that was almost dead since 2008. SInce 2019, AQSC also owns the company Victory Cruise Lines, which fleet is listed at CruiseMapper as part of AQSC's. The company's founder and CEO is John Waggoner.

AQSC company history

Originally founded under the name "Great American Steamboat Company", in April 2012 this business enterprise started its "American Queen steamboat" operations. Since then, the company is branded as "American Queen Steamboat Company". The brand is affiliated with the corporation "HMS Global Maritime Inc" - Florida (Fort Lauderdale based) company managing its marine operations.

Currently, the American Steamboat company is led by Ted Sykes. He previously worked in leadership and executive roles at Viking Cruises, Vantage, Grand Circle Travel, and Saga Cruises. This genuine USA cruise company employs resident experts who narrate the history of all towns visited along the itinerary routes. Onboard bicycles are also at hand, allowing passengers to enjoy biking along the river and through ports the riverboats call at.

All AQSC ships are stern paddlewheel steamers, decked out in Victorian elegance. Their interior decorations feature rich upholstery, ornate chandeliers, brass, and polished wood. The riverboats offer modern amenities, such as Wi-Fi in all public spaces, gourmet cuisine, tickets price-inclusive tours and excursions ashore. Still, they aim to evoke the "old timer's" memories of the 19th century's paddlewheel steamships. Each of the riverboats is powered by an original design steam plant. The steam engine drives a stern paddle-wheel to propel the ship through water.

New ships

In September 2016, the company announced a fleet expansion with one newbuild - American Duchess, scheduled for launch in July 2017. However, due to Mississippi's unseasonably high water levels, the launch was pushed back 6 weeks to August 13 (christening ceremony). The inaugural cruise was on August 14, with prices starting from USD 1500 pp (double-occupancy Interior Suite rates).

For the new all-suite ship was used the hull of a former casino ship ("Isle of Capri") homeported in Bettendorf (Iowa USA). The casino boat was retrofitted for premium cruises on Mississippi River and its tributaries. The new riverboat became USA's first newbuild paddle wheeler. The vessel has capacity 166 passengers and features the largest US river cruise industry's suites (sized up to 550 ft2 / 51 m2). The ship also features the river travel industry's ever first Loft Suites (2-level staterooms).

The American Duchess has traditional Mississippi paddle wheeler ship design. Boat's itinerary program offers overnight port stays and shorter roundtrips from homeports Minneapolis-Saint Paul, Nashville TN and New Orleans, and also (for the first time) from Chicago (Ottawa, Illinois).

In 2018 was acquired the casino boat Kanesville Queen - previously operated by "Harrahs Council Bluffs Casino and Hotel" in Council Bluffs (Iowa USA). The vessel (renamed American Countess) is scheduled to enter service in 2019, following drydock lengthening at Gulf Island Shipyard (Houma, Louisiana).

Ship stretching included cutting the existing hull in two and adding a 60 ft (18 m) long prefabricated midship section. Nearly 150 workers are currently involved in this project.

AQSC cruise deals

Operated with all-inclusive cruise packages, AQSC deals are inclusive of:

• all shore excursions ("Steamcoach Tours" by luxury buses)
• 1-night pre-cruise hotel package
• soft drinks and bottled water (offered throughout the voyage)
• wines and beers (offered at dinner only)
• 24-hour room service (menu has standard breakfasts fare, plus sandwiches, burgers, macaroni and cheese, fresh salmon, desserts)
• Wi-Fi Internet
• Pilot House tour (of the ship's Navigation Bridge).
• Smoking inside the cabin and on the balcony is forbidden. The only smoking-allowed area on the ship is the sun deck.

"Commodore Services" is the company's set of exclusive services reserved for cruise ship passengers booking categories LFS-Loft and OS-Owner suites. The list of bonus perks (price-inclusive / complimentary privileges) includes:

• gifts (upon arrival) - fruit basket and a bottle of wine
• suite tour (upon arrival)
• priority boarding and dining arrangements
• reserved balcony seating in "The Auditorium" (boat's theater/show lounge), with a personal escort to the reserved seats
• private reception party with the ship's Captain and Senior Officers
• personal River Butler
• unpacking, hanging the clothes in the closet, packing, laundry, pressing service, shoeshine (conditioning)
• in-cabin dining - Afternoon Tea service, Breakfast, and Dinner service (on the suite's balcony, upon request), pre-dinner canapes, post-dinner sweets).

Victory Cruise Lines

In mid-November 2018, AQSC announced an agreement to acquire the brand "Victory Cruise Line" and its two chartered (Sunstone Ships-owned) vessels Victory I (2001-built) and Victory II (2004-built). To the AQSC fleet was also added the Ocean Victory (2021) - Sunstone-owned newbuild vessel to be operated under charter. All the 3 ships are in a separate fleet - under the "Victory Cruise Lines" brand. Transaction terms were not disclosed. The acquisition deal was closed in mid-January 2019.

For season 2019 (May through October), Victory Cruise Line scheduled 10-day Great Lakes cruises operated with all-inclusive deals. Victory 1 ship was homeported in Montreal and Detroit MI, with route ports Quebec City, Kingston, Toronto (with crossing Welland Canal between Lake Ontario and Lake Erie), Port Colborne (gateway to Niagara Falls) and Cleveland. Victory 2 ship was homeported in Toronto and Chicago, with route ports Port Colborne, Cleveland, Detroit, Lake Huron (scenic cruising), Little Current (Manitoulin Island), Soo Locks (connecting Lake Superior with Great Lakes). Sault Ste Marie, Mackinac Island, Lake Michigan.

Memphis TN is an important homeport for the AQSC. American Queen (fleet's most famous riverboat) docks there regularly - at the city attraction Beale Street Landing. In April 2014, a second riverboat (American Empress) joined the fleet after a major refurbishment. The line's second ship formerly sailed under the name "Empress of the North" - another famous USA steamboat ship.

The American Steamboat line owns and operates only three (for now) paddle wheeler riverboats sailing on some of the biggest rivers in the USA:

• American Duchess (2017)
• American Empress (built 2004, acquired 2013) on Snake and Columbia (Pacific Northwest)
• American Queen (built 1995, acquired 2011) on Mississippi, Ohio and Tennessee.
• American Countess (built 1995, former Kanesville Queen casino boat, acquired 2018) on Mississippi River

American Queen Steamboat Company invites travellers to enjoy dramatic landscapes that have long inspired writers, artists and steamboat guests on one of their famed sailings along the Ohio, Tennessee, Columbia, Cumberland, Snake and Mississippi rivers. All river cruises aboard the three iconic American paddlewheel riverboats of the company include luxurious accommodations, top-notch service, and authentic connection to America's geography, history, culture, music, and cuisine.

The following AQSC cruise itinerary map shows the company's destinations and all itineraries as rivers and ports of call. The company's main departure ports are with capital letters and bolded. These are Minneapolis-St Paul (Minnesota), Chicago (Illinois), St Louis (Missouri), Nashville (Tennessee), Memphis (Tennessee) and New Orleans (Louisiana).

In mid-July 2020, AQSC announced the new 7-day "Heart of the Mississippi Cruise" itinerary following the partnership deal with AHA (American Heart Association, a non-organization in the USA).

• The departure was scheduled for American Countess ship (February 14-21, 2021, Memphis to New Orleans), inclusive of pre-cruise Memphis hotel overnight (Feb 13-14).
• The voyage visits Vicksburg, Natchez, St Francisville and Baton Rouge.
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• Shipboard activities include a special fundraiser event (with souvenir T-shirt, medal award, live music at Nottoway Plantation and Resort), special dining (healthy entrees with salmon and chicken), cooking demo, wellness presentation (by an AHA employee), a CPR class (AHA employee-led) and morning stretching exercise (on Sundeck).
• The cruise culminates with a running/walking event at Nottoway Resort. All entry fees ($25 pp) will be donated to AHA's c campaign "Life is Why We Give".