Ciudad de Palma ferry

MS Ciudad de Palma ferry (formerly Dimonios) is a Ro-Pax passenger vessel owned by the Spanish company TRASMEDITERRANEA. The ship has a maximum capacity of 949 passengers and 350 cars (or 190 trucks/semi-trailers). Launched in 2007, the vessel currently operates on Spain–Balearic Islands ferry routes between Barcelona and Palma de Mallorca, with a crossing time of 6–8 hours.

Cabins

As a cruise ferry, Ciudad de Palma has a total of 120 cabins (480 berths) in 2-, 3- or 4-bed categories (inside and outside). All staterooms are air-conditioned and feature en-suite bathrooms. The ferry company provides bed linens, towels, and toiletries. Some staterooms are wheelchair-accessible and adapted for disabled passengers.

All passengers must vacate their staterooms 30 minutes prior to arrival at the homeport. Passengers with reduced mobility always board first. Disabled passengers traveling with their own vehicles disembark last. All Trasmediterranea ships have reserved seats adapted for passengers with reduced mobility and visually impaired guests. Public restrooms are also accessible.

For passengers without cabins but with reserved seats, the ship provides a dedicated luggage room that remains locked during the voyage. Luggage limits are 40 kg (for bridge storage) and 30 kg (for seat area storage).

Shipboard dining and entertainment options

As facilities, MS Ciudad de Palma offers:

• A La Carte Restaurant serving a Mediterranean menu with fresh-made dishes using locally sourced produce. It features a wine cellar with a wide selection of premium wines. Dishes include Iberian ham, fresh salads, crawfish croquettes, meats, seafood, paella, and homemade desserts.
• Buffet Restaurant (self-service) offering hot and cold dishes, salad station, rice and pasta dishes, tapas, omelets, soups, stews, meats, seafood, and beverages including beer and wine by the glass. A Children's Menu, vegetarian, and healthy food options are also available. Signature food combos include "Combo Grumete" (spaghetti Bolognese with soda) and "Combo Neptuno" (hamburger, French fries, soda).
• Self-Service Cafeteria (patisserie/coffee shop) serving sandwiches, cakes, pastries, pizzas, light snacks (appetizers, paninis), premium chocolates, homemade ice cream, fresh fruit juices, and various beverages (coffees, teas, liqueurs, soft and hot drinks).
• Gluten-free and traditional Moroccan dishes prepared with halal ingredients (e.g., vegetable tagine, lamb, chicken, fish) are offered on all Trasmediterranea ships.
• Onboard services and packages, including dining, are available for purchase during booking.
• Boutiques (duty-free shops) offering discounted perfumes, cosmetics, leather goods, children's products (toys, games, coloring books), confectionery, clothing, accessories, cameras, sunglasses, jewelry, travel essentials, gifts, souvenirs, spirits, wines, and tobacco. Regular shopping promotions are available. Duty-free prices apply on routes between Spain–Canaries and Spain–Morocco. Exclusive Kukuxumusu products are also sold. Promotions are listed in the Azul Marino magazine.
• Kids Play Area (indoor supervised playground with ball pool, childcare services, changing room, and nursery). During peak season (June–September), complimentary themed activities and workshops are organized, including group games, arts and crafts, Pirate Day, afternoon MiniDisco with clowns, and themed parties.
• Disco Bar serving a variety of drinks
• Video Games Room (arcade machines and Xbox consoles)
• Free Wi-Fi and ATM (located next to the Information Desk/Reception)
• All public decks are connected by elevators (passenger lifts) and staircases.

On the Sun Deck (Deck 7) are the Solarium (outdoor relaxation area with sun loungers), jogging track, helipad (for emergency use), and a pet area (air-conditioned room with kennels and walking space). Passengers may visit their pets during the voyage. To take dogs for walks on deck, passengers must request permission from the crew.

The ship has two large-capacity seating lounges (2 Economy Class, 1 Club Class) with reclining Pullman seats (comfortable armchairs) and large TVs. VIP/Club Class passengers receive snacks and drinks service.

All onboard emergency instructions are displayed in staterooms, on TV screens, and at the ship's assembly stations (muster stations). Life jackets are distributed at these stations. In emergencies, the use of elevators is prohibited.

Trasmediterranea ferry deals

Foot passengers must board at least 30 minutes before departure (15 minutes on fast ferries). Car passengers must board at least 1 hour prior to departure. After the cutoff time, boarding is closed, and no further passengers or vehicles are admitted. On Spain–Canaries routes, all passengers must arrive at the terminal at least 2 hours before boarding due to customs procedures.

Boarding cards can be issued online (upon booking) or at self-service check-in machines at ferry terminals. All passengers (including infants and pets) must have individual boarding cards with names. Lost cards are reissued free of charge.

To enter Morocco, all passengers must present valid ID cards and passports (and visas, if required). Documents must be valid throughout the stay in Morocco.

Pregnant women must sign an "Information Document for Pregnant Travelers." Women over 36 weeks pregnant are not permitted to travel. Babies (0–2 years) travel free but do not occupy lounge seats. Children under 13 must be accompanied by an adult. Children aged 2–13 travel at a 50% discount.

Trasmediterranea offers the following discounts:

• 100% discount for babies (0–2 years, must be declared at booking; no seat included)
• 50% discount for children (2–13 years)
• 50% discount for residents (applied to ticket price)
• 40% or 50% military discount (depending on agreements with military corps)
• 20% discount for large families
• 50% discount for large families with special needs
• 100% discount for small pets in carriers

Trasmediterranea also offers combined ferry and bus packages with discounted pricing on all served routes.

Pets on the ship

Pets (birds, cats, dogs, and non-aggressive animals) may travel with car and foot passengers. Pets are not allowed on passenger decks. Car passengers may leave their pets in vehicles or in onboard kennels. Foot passengers must use a carrier (not exceeding 50x40x25 cm) to transport pets to and from the ship. Pets must remain in carriers throughout the trip. Large dogs must be leashed and muzzled.

Pet boarding cards are required. At booking, the travel method (carrier or cage) must be specified. Rates and accommodations vary by route. A valid healthcare card with vaccine and deworming records is mandatory.

On Trasmediterranea ships, pets travel in deck kennels (with a fee) or in personal carriers (free of charge). Onboard kennels are built with parasite-resistant materials and are thoroughly cleaned and disinfected before each trip. Pet first-aid kits and a 24-hour animal hotline are available. Personal pet carriers must have a waterproof bottom and be fully covered.

Guide and assistance dogs accompanying disabled passengers have free access to all passenger areas and travel free of charge. They must be muzzled, leashed, and carry an official ID tag and veterinarian card.

Car decks

Car passengers may travel without baggage limits. All vehicles must have valid documents and insurance. Vehicle boarding closes 1 hour prior to departure. After that time, boarding is not guaranteed. Luggage may remain inside vehicles; however, car decks remain closed during the crossing. Ferry rates for vehicles vary by route and size.

Trasmediterranea ships transport bicycles, surfboards, and sea kayaks free of charge. These items are stored in the ship's garage and securely fastened.

Car deck safety procedures:

• Passengers needing assistance should visit the Information Desk (open 24 hours).
• Apply the handbrake, put the vehicle in park or 1st gear, turn off ignition, alarms, electrical devices, and headlights. Switch off any gas cylinders and lock the vehicle.
• Take only valuables and essential hand baggage from your vehicle.
• Note your vehicle’s location and garage/stairway number before leaving the car deck.
• Access to vehicle decks during the voyage is prohibited.
• Smoking is not allowed on vehicle decks, in cabins, or in lounges.
• Wait for the onboard announcement before returning to your vehicle.
• To prevent air pollution, do not start the engine until instructed.

The ship-charterer Trasmediterranea (fleet), founded in 1916 and headquartered in Madrid, Spain, is part of the Acciona Group. The company operates passenger and cargo ferries between mainland Spain, the Canary Islands, Balearic Islands, and North Africa (Morocco, Algeria).