Ciudad de Valencia ferry

MS Ciudad de Valencia ferry (formerly Dimonios) is a Ro-Pax passenger vessel owned by the Spanish company TRASMEDITERRANEA. The ship has a maximum capacity of 1,000 passengers and 263 cars (or 116 trucks/semi-trailers). Launched in 2020, the vessel currently operates on Spain–Canary Islands routes, including Cadiz-Canaries and the inter-island service Las Palmas de Gran Canaria–Santa Cruz de Tenerife–Santa Cruz de La Palma (Fridays)–Santa Cruz de Tenerife–Las Palmas de Gran Canaria–Puerto del Rosario–Arrecife de Lanzarote.

Cabins

As a cruise ferry, Ciudad de Valencia has a total of 157 cabins (628 berths) in 4-bed configurations (inside and outside), including 4 Premium Suites and 2 handicap-accessible cabins for passengers with reduced mobility. All staterooms are air-conditioned and feature en-suite bathrooms. The ferry company provides bed linens, towels, and toiletries. Two staterooms are adapted for wheelchair users.

Suites are larger, premium accommodations featuring a large porthole (round, non-opening window), a Queen-size double bed (non-convertible to twins), and a double sofa bed.

All passengers must vacate their cabins 30 minutes prior to arrival at the homeport. Passengers with reduced mobility always board first. Disabled passengers traveling with vehicles disembark last. All Trasmediterranea ships have reserved seating adapted for passengers with reduced mobility and visually impaired guests. Public restrooms are also accessible.

For passengers without cabins, the ship offers a dedicated luggage room that remains locked during the voyage. The luggage limit is 40 kg (for bridge area storage) and 30 kg (for seat area storage).

There are three seating lounges (combined capacity of 189 seats), including one VIP/Club-Class Lounge, all equipped with airline-style reclining leather armchairs. The VIP Lounge offers complimentary hot and cold beverages (coffee, specialty teas, soft drinks, wine by the glass), snacks, newspapers, and magazines.

Shipboard dining and entertainment options

As facilities, MS Ciudad de Valencia offers:

• A La Carte Restaurant serving a Mediterranean menu with freshly prepared dishes using locally sourced produce. It includes a wine cellar with a large selection of premium wines. Menu items include Iberian ham, fresh salads, crawfish croquettes, meats, seafood, paella, and homemade desserts.
• Buffet Restaurant (self-service) with hot and cold dishes, salad station, rice and pasta dishes, tapas, omelets, soups, stews, meats, seafood, beverages (hot/cold, beer, wine). It also offers a Children’s Menu and vegetarian/healthy options. Signature food and drink combos include "Combo Grumete" (spaghetti Bolognese with soda) and "Combo Neptuno" (hamburger, French fries, soda).
• Self-Service Cafeteria (patisserie/coffee shop) offering sandwiches, cakes, pastries, pizzas, light snacks (appetizers, paninis), premium chocolates, homemade ice cream, fresh juices, coffee, tea, liqueurs, and soft/hot drinks.
• All Trasmediterranea ships offer gluten-free and traditional Moroccan food prepared with halal ingredients (e.g., vegetable tagine, lamb, chicken, fish).
• Many onboard services (including dining and packages) are available for purchase during the booking process.
• Boutiques (duty-free shops) offer perfumes, cosmetics, leather goods, children’s products (toys, games, coloring books), confectionery, clothing, accessories, cameras, sunglasses, jewelry, travel items, gifts, souvenirs, spirits, wines, and tobacco. Promotions are frequent. On Spain–Canaries and Spain–Morocco routes, shops sell duty-free tobacco, alcohol, and perfumes. The company’s Azul Marino magazine features promotions. Exclusive Kukuxumusu products are also available.
• Kids Play Area (indoor supervised space with ball pool, childcare, changing room, nursery). During peak season (June–September), complimentary themed activities and workshops are organized, including group games, arts and crafts, Pirate Day, MiniDisco with clowns, and themed parties.
• Disco Bar serving a variety of drinks
• Video Games Room with arcade machines and Xbox consoles
• Free Wi-Fi, ATM (next to Information Desk/Reception)
• All public decks are connected via elevators, and all decks via staircases.

On the Sun Deck (Deck 7) are the Solarium (outdoor relaxation area with sun loungers), jogging track, helipad (emergency use only), and a pet area (air-conditioned room with kennels and a walking space). Passengers may visit their pets during the voyage. To walk dogs on deck, permission must be obtained from the staff.

The ship features three large-capacity seating lounges (2 Economy Class, 1 Club Class) with reclining Pullman seats (comfortable armchairs) and large TVs. Club Class passengers receive snacks and drinks service.

All emergency instructions are displayed in staterooms, on TV screens, and at muster stations. Life jackets are issued at assembly points. During emergencies, elevator use is prohibited.

Trasmediterranea ferry deals

Foot passengers must board at least 30 minutes prior to departure (15 minutes for fast ferries). Car passengers must board at least 1 hour before departure. After the cutoff, boarding is closed. On Spain–Canaries routes, all passengers must arrive at the terminal at least 2 hours before departure due to customs procedures.

Boarding cards can be issued online (upon booking) or via self-service check-in machines at terminals. All passengers (including infants and pets) must have individual boarding cards. Lost cards are reissued free of charge.

To enter Morocco, all passengers must present valid ID cards and passports (and visas if applicable). All documents must remain valid throughout the stay.

Pregnant women must sign an "Information Document for Pregnant Travelers." Women over 36 weeks pregnant are not allowed to travel. Babies (0–2 years) travel free but do not occupy a lounge seat. Children under 13 must be accompanied by an adult. Kids aged 2–13 travel at a 50% discount.

Trasmediterranea offers the following discounts:

• 100% discount for babies (0–2 years), no seat included (must be declared during booking)
• 50% discount for children (2–13 years)
• 50% discount for residents (applied to ticket price)
• 40% or 50% military discount (based on agreements with military corps)
• 20% discount for large families
• 50% discount for large families with special needs
• 100% discount for small pets in carriers

Combined ferry + bus packages with discounted rates are available on all routes.

Pets on the ship

Pets (birds, cats, dogs, and other non-aggressive animals) are allowed to board with car or foot passengers. Pets are not permitted on passenger decks. Car passengers may leave pets in their vehicles or in the onboard kennels. Foot passengers must transport pets in carriers (not exceeding 50x40x25 cm), which must remain closed during the trip. Large dogs must be leashed and muzzled.

Pets require boarding cards. At booking, it must be indicated whether the animal will travel in a cage or carrier. Rates and accommodation vary by route. A valid health card with vaccinations and deworming records is required.

Pets can travel in onboard kennels (at a fee) or in personal carriers (free of charge). The kennels are built with parasite-resistant materials and are cleaned and disinfected before every trip. All ships provide pet first-aid kits and a 24-hour animal hotline. Personal pet carriers must have a waterproof bottom and be fully covered.

Guide and assistance dogs travel free of charge, have access to all passenger facilities, and must have veterinarian ID cards, be muzzled and leashed, and wear an official identification tag.

Car decks

Car passengers may travel without baggage limits. All vehicles must have valid documents and insurance. Vehicle boarding closes 1 hour before departure. After that time, boarding is not guaranteed. Luggage may remain inside vehicles, but car decks remain closed during the crossing. Vehicle shipping rates vary by route and vehicle length.

Trasmediterranea ferries transport bicycles, surfboards, and sea kayaks free of charge. These are stored in the ship’s garage and securely fastened.

Car deck safety procedures include:

• Passengers requiring special assistance should contact the Information Desk (open 24 hours).
• Apply handbrake, leave the vehicle in park or 1st gear. Turn off ignition, alarms, lights, and electrical systems. Gas cylinders must be turned off. Lock the vehicle.
• Take only valuables and essential hand baggage with you.
• Note the location and garage deck/stairway number before leaving your vehicle.
• Access to vehicle decks during the voyage is prohibited.
• Smoking is forbidden on vehicle decks, in cabins, and lounges.
• Wait for onboard announcements before returning to your vehicle.
• Do not start the engine until instructed, to avoid air pollution.

The ship's charterer, Trasmediterranea (fleet), founded in 1916 and headquartered in Madrid, Spain, is a Spanish ferry company operating passenger and cargo services between mainland Spain and the Canary Islands, Balearic Islands, and North Africa (Morocco and Algeria).