What is, why and how to use the P&O Cruise Personaliser? The innovative P and O Cruise Personaliser service will help you in updating your before-sailing info and all your booking details. It's cool, it's handy, it's so very much P&O - from the company at the very top position in the best UK cruise companies list!
What is the P&O Cruise Personaliser?
It's an on-line service, and P&O got it, just like its sister brand in the Carnival family - Princess Line. The free P&O cruise personaliser form allows the P&O customers to update their before-sailing info and see in a concise form their own booking details. The P&O Cruises Cruise Personaliser is NOT mandatory to complete, but may be of great help in cases of emergency for the P&O cruise company to contact family members, relatives, or friends.
P and O Cruise Personaliser UK-AU-NZ, How-To information and specifics
To log in, you'll need to input your first and surname, and the cruise reference number. The reference number is received as part of your confirmation on reservation (up to 120 days prior to sailing, not available for 18- yo) or on booking (up to an year). The same number serves all people included on a booking. On the Web page there's information about the itinerary, the stateroom category and number (though the cabin number generally is a subject to change; not to forget the option for a free cabin upgrade), boarding times, contact info (including the emergency contacts), passport data, medical and dietary requirements (if you've requested any).
The PO Cruise Insurance is optional. If a cruise ship insurance is purchased - the type of Insurance policy is also shown (Standard or higher). The package deal type, all kinds of prior made reservations (shore excursions, Air, Spa), credit card number, luggage tags, etc.
- Dining /medical requests can't be entered on-line - they must be specified in the manual form.
- The information that is accessible for changes and updates pertains ONLY to phone number, address, passport, and emergency contacts.
- You can't book a cruise through the P&O Cruise Personaliser - booking requires full payment and immigration details.
- Through the PO cruise Personaliser you may make on-line reservations on Shore Excursions and Tours, Spa, specialty dining, to update special requests and on-board preferences, or to add some additional services (babysitting, amenities, etc.).
- Itinerary changes are also listed in the Cruise Personaliser form, along with other important updates.
- Immediately call P&O if you have forgotten or lost your booking number- do so between 7a.m. – 8p.m. (Australian Eastern Standard Time - Monday to Friday) & Saturday- 8a.m. - 5p.m. on 1300 159 454. And this is the link to the log-in webpage at pocruises.com.
P&O Cruise Personaliser FAQ
PO Cruise Personaliser is accessed by both travel agents and passengers. As we said above, in case that you personally booked through a cruise travel agent or P&O Reservations Centre, you must have received your reference number after the confirmation. On a booking, each of P&O passengers can access the Personaliser using the booking reference number and their own first name and surname. If you were not the person to make the booking, contact the one who did it for obtaining booking reference. After you have logged in, note that all P&O passengers' names in the party will be displayed under the same reference number.
After providing P&O cruise company with the personal data needed on P&O Personaliser and also with additional info in the event you were asked for further details, this database is used for updating pre-cruise information. Thus you may also administer your P&O cruise.
Each of the passengers in your booking will be able to access the info about you and other guests in the booking. In other words, you may update and provide information of all the other passengers in your booking- they may update and provide your information!
Certain information is sometimes required under maritime, customs, immigration security laws. Cruise Personaliser info may be disclosed to P&O Cruises service providers (ticketing companies, travel & port agents and authorities, emergency response providers, immigration, airlines, customs, shore tour operators, and related entities for Carnival group business purposes. Certain information is collected because of customs or immigration laws' requirements. If you refuse to provide P&O Cruises with the information requested, they may not be able to process the booking or provide certain services during the upcoming cruise.
If you wish so, you could provide P&O Cruises with other passengers' personal information, but you must have authority of them. Another case is when the passengers are younger than 18 years old- then you must be a parent (legal guardian).
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